Position title: Patient Access Representative

FLSA: Non-exempt

Location: Santa Rosa, Calif.

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Summary

Responsible for handling high volume calls, scheduling appointments and answering patient questions in an efficient and timely manner.

Duties and responsibilities (includes, but is not limited to the following):

• Answer phones and return calls in a prompt, pleasant, and helpful manner.
• Schedule/reschedule patient appointments for consultation, evaluation and treatment.
• Process referrals promptly and accurately.
• Obtain insurance authorizations and confirmations.
• Collect existing and new patient insurance information and complete insurance verifications.
• Verify necessary information and record in patient's medical record.
• Enter data into various electronic systems, as well as, maintain the integrity and accuracy of the date.
• Maintain and update current information on physicians’ schedules.
• Relay necessary messages to staff.
• Schedule surgeries as requested.
• Maintain patient confidentiality
• Attend meetings as required.
• Regular and reliable attendance is required to perform the functions of this position.
• Perform other duties as assigned.

Education, licensure and/or certifications

• High school diploma or GED.
• California or National Certified Medical Administrative Assistant; preferred.

Experience

• One year office experience preferred; preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Experience using Electronic Health Record preferred.
• Microsoft Word and computer experience.

Knowledge, skills and abilities

• Skill in answering the telephone in a professional, pleasant, and helpful manner.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Ability to multi-task, handle high volume phone calls, and work in a fast-paced environment.
• Ability to speak clearly and concisely.
• Skill in operating a computer and other office equipment (i.e., scanner, fax, etc.)
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.

Physical demands

• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Requires lifting papers or boxes up to 50 pounds occasionally.
• Requires dexterity to type 60 wpm.

SRO is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. For more information about your rights as an applicant see: Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (eeoc.gov)

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• office: 1 year (Preferred)
• medical office: 1 year (Preferred)

Work Location: Hybrid remote in Santa Rosa, CA

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