Patient Access Representative I or II - Call Center Job at HealthPoint
HealthPoint has Patient Access Representative – Call Center openings at our Administrative office in Renton, WA. Competitive compensation with other healthcare originations. No experience - we offer on the job training! APPLY TODAY!!
Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
The Patient Access Representative is responsible for performing, telephonic patient appointment scheduling, patient pre-registration, confirming appointments, and computer data entry. Provides excellent customer service to patients and clinical staff. Compensation is dependent on skills and experience.
Your contribution to the team includes:
- Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling.
- Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures.
- Perform patient pre-registration including accessing and updating patient information as indicated
- Perform data entry and appointment confirmation.
- Maintain schedule accuracy for maximum patient flow.
- Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.
- Maintain effective communication with back office staff and providers in all of the health centers as needed.
Must have’s you’ll need to be successful:
- High school diploma or equivalent required.
- Associates or technical degree/certificate preferred. Bachelor’s degree desired.
- One to two years’ experience in a fast-paced customer service and/or a process-driven workplace preferred.
- Bilingual skills (ideally in Spanish, Somali, Arabic, Dari, Punjabi, Hindi or Russian) desired.
- Intermediate level of Word, and Outlook required as well as other related scheduling software.
Proof of immunizations and/or immunity to: COVID-19, MMR (measles, mumps, and rubella), Varicella, Annual Influenza, and TB Quantifier are required for all employees. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immunity prior to starting or no later than their fifth (5) business day of employment.
Where to gather your records:
- If you received immunizations in Washington, Arizona, Louisiana, Maryland or West Virginia, you may visit http://wa.myir.net to create an account and retain proof of your medical records for the immunity/immunization requirements.
- If records do not show any data, please seek guidance from your provider for further assistance.
We may accept applications for candidates without required or desired experience if they have the following: volunteer experience outside of senior projects, comparable skills such as high level multitasking, and preferred language.
HealthPoint is committed to offering all employees a competitive compensation, benefits and several other perks.
- Medical, Dental, and Vision for employees and their families/dependents
- HSA, FSA plans
- Life Insurance, AD&D and Disability Coverage
- Employee Assistance Program
- Wellness Program
- PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
- Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
- 8 holidays and 3 floating holidays
- Compassion Time Away up to 40 hours
- Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
- Retirement Plan with Employer Match
- Voluntary plans at a discount, such as life insurance and identity theft insurance, and pet insurance.
- Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
- Development and Growth Opportunities
To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
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