University Physicians

#upjobs

The Self Pay Patient Account Representative works for both University Physicians and University of Missouri Health Care. Review and analysis of patient accounts for billing accuracy and potential placement for further collection activity is central to the position. The ability to learn and understand the complete revenue process at a high level while having the ability to recognize potential processing problems is required. This employee works in no less than 8 different data systems to complete work. The Self Pay Representative is also responsible for the processing of Financial Applications from the public and expected to act with extreme sensitivity when coming in contact with personal information.

Salary Range: $14.80 - $23.32 hourly

Grade: PAT - 004

University Title: PATIENT ACCOUNT REPRESENTATIVE

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Monday – Friday

8:00 a.m. – 5:00 p.m.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills
and abilities can be acquired.

Two (2) years of clerical experience; education may be used in lieu of experience.

Experience in Microsoft Systems with skills that include Excel, Outlook and Word are essential to the position. The ability to quickly learn and understand new and a variety of software systems is needed and should not be underestimated. The Self Pay Patient Account Representative demonstrates an exceptional positive attitude and is flexible in both the acceptance of work assignment on a given day and continual changes in processing and procedure. The ability to communicate both in written and verbal forms to the community, introductory to executive staff, and legal professionals is required at a higher than average level. This individual must demonstrate the ability to prioritize work, self-motivate, and return to regular work tasks after other assignments are complete. This position is primarily remote and requires sitting for long periods in front of computer screens while being continually available to co-workers and management. Quiet personal home workspace is needed for success. Some Self Pay Team Members may be required to work from the home office located at the Quarter Deck Building for 1 to 2 days per week as assigned. Training is extensive and a Self Pay Patient Account Representative can expect learning of the basic position to take as long as 6 months, with full understanding of the position taking as much as two years. Training will take place in person and virtually as determined by Trainer and Supervisor for up to 6 months.

In addition to the Online Application, please provide a Cover Letter and Resume.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.