Role:

The Patient Accounts Supervisor is responsible for the overall day-to-day operations and functions of the Patient Accounts Office and will provide coverage for the Patient Accounts Manager as needed.

Responsibilities:

• Performs analytical reports on timely billings and claims production for the department.
• Works closely with other departments for accurate processing of claims.
• Handles patient/s complaint/s filed by the Patient Accounts Associate/s (PAA), Senior Patient Accounts Associate/s (Senior PAA) or Patient Accounts Team Leader/s (PATL) regarding billing issues.
• Provides direct supervision of PATL's; indirect supervision for Senior PAA's and PAA's.
• Collaborates with Patient Accounts Manager to provide performance counseling as needed to team members.
• Ensures that performance evaluations of direct reports as well as all employees in their teams are completed timely and are an accurate reflection of the employees’ strength and weaknesses.
• Assists the Manager with on-boarding and evaluating of PAAs and Senior PAAs.
• Attends Departmental meetings as required.
• Provides training and orientation to new PAA's, Senior PAA's and Team Leaders.
• Works with appropriate personnel to ensure the effectiveness and efficiency of OCHIN EPIC functions for billing.
• Holds weekly meetings with Patient Account Team Leaders, and documents appropriately.
• Maintains the company Intranet pages for Patient Accounts Department and training pages for Patient Access Representatives, Harbor wide.

Requirements:

• High School diploma or equivalent; Associates degree in related field preferred
• 3 years of proven experience as a medical/dental biller of which at least 6 months was in a supervisory or team lead role
• Must have knowledge in billing of medical and dental claims, knowledge of EPIC/OCHIN Electronic Practice Management (EPM) Record highly desired
• Intermediate level proficiency in Microsoft Office applications: Word, Excel, Outlook, and Power Point
• Proven ability of problem solving
• Ability to accurately answer day-to-day questions from Team Leaders
• Excellent verbal and written communication skills
• Ability to work independently and with minimal supervision.
• Ability to organize and prioritize daily workflow, proven ability to manage multiple tasks
• Must be a Team player
• EPIC EPM Reporting skills preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.