Patient Call Representative - LaVeta Surgical Center Job at SCA Health
Overview:
Why join SCA? Consider the following fantastic benefits…
Min: USD $15.00/Hr. Max: USD $22.02/Hr.
Surgical Care Affiliates (SCA) is transforming specialty care in our communities. We relentlessly create value by aligning physicians, health plans and health systems around a common goal: delivering exceptional care and healing to our patients and communities we serve. We are driven to achieve the quadruple aim in health care: high quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As a national leader in surgical care, SCA’s 10,000 teammates operate more than 250 surgical facilities that serve nearly 1 million patients per year. For more information on SCA, visit www.scasurgery.com.
Why join SCA? Consider the following fantastic benefits…
- Positive work culture
- Career growth opportunities
- Comprehensive medical, vision and dental insurance – eligible on Day 1 of employment
- Paid time off plus 8 paid holidays
- Maternity/paternity/adoption benefits
- Employer-paid life and short- and long-term disability insurance
- Excellent 401(k) Plan
Patient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.
RESPONSIBILITIES
- Take inbound calls from patients and make outbound calls to patients
- Provide one call resolution to patient inquires whenever possible and perform timely follow up
- on inquiries requiring escalation or additional research
- Follow up on all patient voicemails within 24 hours
- Provide patient education regarding how to understand their Explanation of Benefits (EOB)
- Take payments from patients
- Provide requested documentation and records
- Consistently achieve defined metrics
- Read and understand contracts with Insurance companies
- Review and determine if an adjustment is required on an account
- Review and determine if a refund is required on an account
- Verify insurance
- Provide patient estimates
- Verify and update demographic information
- Research and locate missing payments
- Review clinical information to determine if a coding review is required
- H/S Diploma or equivalent
- A minimum of 1 year of experience in a medical office, customer service or call center role
- Experience with revenue cycle is helpful and preferred
- Ability to read, analyze and interpret financial reports, and information in patient accounts
- Ability to write routine reports and correspondence
- Microsoft Office Suite including Word and Outlook.
- Excel including the ability to sort and filter data.
- Must be able to type a minimum of 45 wpm.
- Must have excellent phone and customer service skills
- Must be very organized, be detail oriented, solve problems and multitask
Min: USD $15.00/Hr. Max: USD $22.02/Hr.
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