Apex Dermatology & Skin Surgery Center is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are currently seeking a detail-oriented candidate with healthcare compliance experience for the role of Patient Care Coordinator. The PCC is responsible for establishing a team culture through leadership and employee development with a strong focus on the patient and associate experience.

This position will be based in Concord Ohio.

This position requires legal authorization to work in the US.

Essential Functions

• Develop/Implement organizational procedures and systems for front desk operations to include data entry accuracy, appointment goals, SMART scheduling, billing compliance, scheduling, and maintaining compliance in all front desk elements of the regional director audit
• Partner with location Practice Manager to confirm hiring needs and requirements of assigned office front desk (MR staffing) Direct and oversee the hiring of Medical Receptionists in assigned offices
• Manage Employee schedules and troubleshoot scheduling conflicts as they arise. Weekly processing of Timecards and approving and managing the PTO process within office.
• Performance management with staff through open communication and honesty to all employees
• Resolution of patient issues, and communication of issues to direct supervisor
• P&L accountability with emphasis on revenue growth and bottom-line performance through expense management and AR controls.
• Represent Apex in the community, nurture referral sources, participate in other marketing and advertising efforts to support office and enterprise growth
• Strong communication skills in developing strong working partnerships with the Office Providers , Clinical Managers, Clinical Office Team, and Aesthetic Nurses
• Administrative understanding including EMR system, insurance knowledge and clinical knowledge to work hand in hand with the Medical Receptionists to ensure office flow is managed daily.
• Verification of End of Day process and office balancing
• Responsible for training, developing, and achieving expectations in all Medical Receptionist job roles and functions. (IE: Appointment Capacity, SMART Scheduling, Billing Accuracy, Assuming MR job description roles as needed)
• Apex Core values and contributes to team effort by accomplishing related results
• Excellent customer service/friendly/professional/courteous

Minimum Qualifications: 2+ years of supervisory experience, Understanding and familiarity of HR practices, Strong communication skills both verbal and written

Preferred Qualifications: Associates or Bachelor's Degree in a related course of study, Managerial/leadership experience

About Us.......Who We Are

We are Apex Dermatology & Skin Surgery Center. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.

What We Offer

Full Time positions include a comprehensive benefits plan:

• Monday through Friday Schedule
• Paid time off
• Paid Holidays and major holidays off
• Medical, Dental, Vision, Life, Short term disability, and a 401K
• Discounts on Apex dermatology services and products
• Travel, sporting events, concerts, movies, and other and leisure discounts and more!

Apex Dermatology & Skin Surgery Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.