**This is a remote role, guarantee of 32-40 hours/week**
Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders.
Directly impact a patient’s life by processing new patient orders and updating electronic medical records, working with the Patient Admissions department to help bring a patient on service with the Company.
As a Customer Service Specialist - Refill Team you will…

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time benefited position and is NOT through an agency. Typical hours for this role are Monday to Friday with rotating Saturday. Shift start/end times can vary by 1 hour from week to week. Guarantee 32-40 hours per week.
Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.
Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Minimum one year experience working in a customer service environment.

• Experience with data entry.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications
Home infusion or durable medical equipment (DME) experience.

• Call center experience.
• Experience working in a healthcare environment.

Education
High School diploma or GED

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.