Position: Patient / Customer Care Representative

Pay range: Starting at $16.00/hour

Reports to: Director of Finance

Shifts: Full Time, 11 hour shifts, on-site

Do you know who we are? Dedicated. Compassionate. Innovative.

Advanced Urgent Care & Occupational Medicine is dedicated to providing accessible, high-quality, compassionate urgent care, occupational medicine.

Like any organization, it’s the people that make the difference. Are you ready for the challenge?

Come join our team at Advance Urgent Care & Occupational Medicine!

What you’ll be doing:

Responsible for answering incoming patient calls, scheduling appointments, and assisting in the delivery of information. This position requires excellent communication, customer service and critical thinking skills. This position will be located in our administrative offices. Weekend and open availability preferred.

● Responsible for greeting visitors in a professional manner while performing various clerical duties related to patient intake, insurance eligibility, patient payments and medical records.

● Answering calls and directing the patients appropriately.

● Scheduling patients who are requesting visits at one of our 13 clinic locations.

● Performing various clerical duties related to patient registration, insurance eligibility, patient payments and medical records.

● Coordinating the delivery of results via text message, patient portal, or phone call depending on the required work flow.

● Complete document upload into patients chart as needed Participates in required city, state, and regulatory training and meetings as assigned by the employer.

● Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.

● Ability to commute: Brighton, CO 80601: Reliably commute or planning to relocate before starting work (Required)

Let’s make a difference together. We’d like to hear from you!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you’ll bring to the role:

Knowledge, Skills and Other Abilities:

● Proofreading skills

● Analytical Skills

● Reliability

● Attention to Detail

● Computer literacy and Keyboard Skills

● Customer service and strong Interpersonal Skills

● Diplomacy

● De-escalation Skills

● Math aptitude

● Experience working in a fast paced office preferred

● Oral and Written Communication

● Organization

● Professionalism

● Telephone etiquette

● Electronic Medical Records

● Time management

● Knowledge of Google Suite, Microsoft Word; Microsoft Excel; Electronic Medical

Record/Electronic Health Record (EMR/EHR) AthenaNet experience preferred.

Education/Experience:

● High school education or equivalent required; college degree or some college education strongly preferred

● High school diploma, general education degree (GED), or equivalent combination of education and experience.

● Ability to follow established protocols

● Positive attitude

● Attention to detail

● Customer service mindset

● 1 year of customer service experience

At Advance Urgent Care & Occupational Medicine we take care of our employees by offering:

● Interactive, unique, dedicated, hands on, paid training

● In-house wellness visits for employees

● Medical Insurance

● Dental & Vision

● 401K profit sharing

● Paid Time Off

● Holiday celebrations, team sports days & community events

● Team building events such as Top Golf outings, attending Rockies games, Holiday parties, and much more!

● Opportunity for pay increases

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Weekend availability

COVID-19 considerations:
Masks required in clinics

Ability to commute/relocate:

• Brighton, CO 80601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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