Job ID: 13262
Functional Area: Clerical/Admin.
Position Type: Full Time
Experience Required: Less than 1 year

Location: Birmingham, AL
Department: CLI-Specialty Clinics
Education Required: High School Diploma or GED
Relocation Provided: No

Position Description:
Welcome to the Applicant Portal for Cooper Green Mercy!

Located in the vibrant and historic city of Birmingham, Cooper Green is an ambulatory care facility dedicated to serving the residents of Jefferson County. By visiting this website, you’ve taken the first step toward a fulfilling future.

Our vision: Be the choice for care in our community.

Our mission: Serving all residents of Jefferson County, Alabama, through respectful, comprehensive, patient-centered care to achieve optimal health and a higher quality of life, regardless of ability to pay.

Commitment to Diversity: Cooper Green Mercy Health Services Authority, an affiliate of UAB Health System is an ambulatory care clinic that strives to provide an environment where our patients, employees and providers have a sense of belonging, dignity, and respect. We are committed to improving the health and lives of those we serve. We will act with intentionality to innovate, attract a workforce that represents the community we serve, invest in our community, and educate our workforce to be culturally competent and socially responsible.

We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Cooper Green.

GENERAL SUMMARY

Work as a vital and integral member of the medical practice team with Cooper Green Mercy Health Services Authority and UAB Health System. As a patient encounter specialist (PES) you will be responsible for many front desk duties such as registering patients, collecting co-pays, answering phones, and scheduling appointments. PES staff set the tone for the visits in a patient centered way that extends beyond the date of service, as this role supports the efforts of the billing department. The overall financial health and patient experience at Cooper Green are dependent upon the ability of the PES to consistently perform with excellence.

KEY RESPONSIBILITIES
1. Obtains and/or verifies patient demographic & enrollment status/insurance information, and updates appointment status in NextGen per Cooper Green policies and standards.
2. Verifies information on encounter form is accurate and complete (i.e., pre-certification, and/or referral information if applicable).
3. Schedules return or follow-up appointments, including ancillary visits or tests as indicated by the provider.
4. Collects co-pays and other monies owed by patient.
5. Coordinate enrollment registration/verification with the enrollment department for walk-in or same day appointments.
6. Answers phone & take complete, accurate messages within NextGen; making sure messages are routed to appropriate person in a timely manner.
7. Accurately schedules patient appointments with appropriate resources within NextGen practice management system.
8. Coordinates patient financial issues with social workers or enrollment when necessary.
9. Coordinate referral or pre-certification with designated scheduling personnel in the referral department.
10. Perform other duties as assigned.

Position Requirements:
MINIMUM QUALIFICATIONS
Position requires Position requires a high school diploma or equivalent. Business Office Education or similar coursework desired. College degree or relevant coursework may substitute for part of experience requirement. This position is responsible for handling cash as well as other types of payments and will be held accountable for following all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes.
Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.