• Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
• Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
• Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

College Degree: Baccalaureate Degree in a Human Services related field: Education, Social Work, Psychology, Public Relations, Nursing or a related field required.

Minimum Work Experience

Experience in a hospital patient care related field

Required Skills

• Knowledge of hospital organization, policies, departments and personnel needs
• Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management.
• Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process
• Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic)
• Commission as an Ohio Notary Public or obtain commission within 6 months of employment
• Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks
• Ability to mediate and de-escalate conflict and confrontation
• Knowledge of and adherence to HIPAA privacy laws and requirements

ESSENTIAL FUNCTIONS

• 85-95% of cases closed in 7 days
• Demonstrates strong verbal and written communication skills
• Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action
• Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration
• Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution