It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

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Ready to join in? *We are seeking a full-time Patient Representative to be based at the outpatient clinic in Munster, Indiana. Potential candidate will be the first point of contact for patients and must provide professional, friendly and compassionate service to all patients and staff.

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Responsibilities*

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Works closely with the physician and their staffs to ensure a great patient experience for every patient.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information
• Oversees patient tracking in the Electronic Medical Record and ensuring form completion.
• Completes the patient check-out process, including providing patient with correspondence from practices and scheduling return appointments.
• Collects co-pays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors and physicians, especially when receiving feedback or direction
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
• Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.
• Travel may be required.
• Other duties may be assigned.

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Ability to:*

• Operate basic office equipment such as a computer, phone and fax machine.
• Multi-task and work in a fast-paced environment.
• Attention to detail.
• Communicate effectively verbally and in writing.
• Work and communicate with patients, physicians and staff in all levels of the organization.
• Work a flexible schedule to meet the needs of the department.

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Education and/or Experience*

• High school diploma or general education degree (GED)
• Minimum 2 years' experience in a customer service role.
• Medical office experience preferred, but not required.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please provide your target compensation. If flexible/open, please provide a range.

Work Location: One location

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