CMC is looking for a dedicated and reliable Patient Scheduling Specialist to join their team!

Qualifications:

Education:

• High School diploma or equivalent

Experience:

• Two to three years’ experience in health care setting performing similar work activities
• Computer/PC literate and able to navigate different applications/systems and websites. Experience with Allscripts and TalkDesk is a plus

Licensure/Certification:

• None

POSITION SUMMARY:

The Access CMC Agent (Agent) will act as the first “welcome” for callers on behalf of the CMC practices. Agents will support a smooth communication experience for patients and medical personnel related to the physicians scheduling guidelines and the relationship between Access CMC and the medical disciplines it serves.

The ideal candidate combines a knowledge of customer service and the skills required to provide a patient experience complete with passion and empathy.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under the general direction of the Practice Manager and within established rules, regulations, policies and procedures of governing bodies, CMC and the department, the incumbent performs the following functions:

Respond to multi-channel inquiries (phone, email, fax, portal, EMR messaging, and any additional access channels) from patients, providers, employees, and others regarding appointments and services within Access CMC in accordance with established CMC guidelines.

Handle outbound call efforts; perform duties related to outbound calls, as necessary.

Utilize physician/provider scheduling guidelines to schedule appointments while meeting established Contact Center performance goals.

Use CMC Healthcare systems, contact center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, and other duties as necessary or assigned.

Complete call processing in an efficient manner, working as part of the team to handle the call volumes.

During all interactions, display characteristics of compassion, respect, patient-centered care, human dignity, de-escalation and excellence.

Proactively read emails daily and keep up to date on all communications.

Participate in multidisciplinary quality and service improvement teams as appropriate.

Commitment to providing excellent service to CMC patients, customers, and providers.

Participates in appropriate role in disasters, fire drills, fires and other emergency situations.

Exercises care in the use and operation of equipment and reference materials. Performs routine maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner.

Demonstrate regular, consistent, and punctual attendance.

Perform other duties as assigned.

Job Type: Full-time

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Manchester, NH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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