Patient Service Associate Job at Mercy Medical Center
Overview:
Mercy's Institute for Gynecologyic Care is seeking an experienced front desk/receptionist/administrative profressional to join their Overlea office! The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.
Responsibilities:
The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager, which include but are not limited to:
- Scheduling patients
- Answering phones
- Scanning medical records
- Triage patient phone calls for severity/importance
- Collection of insurance information and verification or benefits
- Charge entry
- Payment posting.
- Education: High School Diploma or GED
- A minimum of one year experience is preferred working in a Medical Office
- previous experience with EPIC is a plus
- Adapt to the changing needs of the organization, its patients and the market.
- Actively contribute to a positive, congenial working environment.
- Actively contribute to enhancing patient experience.
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
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