Illinois Bone & Joint Institute (IBJI), Chicagoland's premier orthopaedic medical practice with several Chicago and suburban locations, has full-time Patient Services Representative positions at several of our clinics. These positions will be within our MRI departments and the hours will be between 11:30 am - 8:00 pm.

Job Duties:

• Greeting each patient or visitor to IBJI with a warm and welcoming attitude
• Providing patients with appropriate paperwork, entering patient information into electronic medical records system, as well as collection of copays and patient balances
• Anticipating needs of patients and physicians to allow for an efficient experience
• Additional reception desk duties may include answering general questions and keeping the waiting room presentable
• Answering phones, scheduling appointments, obtaining authorizations, relaying messages, and otherwise handling phone calls in a high volume environment
• Will work closely with the clinical team, as well as billing and insurance specialists to provide the best possible service and care to our patients

Job Requirements:

• Previous receptionist or customer service experience in a medical setting
• Experience with EPIC preferred
• Understands and complies with HIPAA laws and regulations
• Excellent communication skills
• Experience and proficiency with Microsoft Windows 10, Microsoft Office, Gmail, and the G Suite of applications
• Ability to multitask as well as start and stop tasks due to interruptions
• Ability to work in a fast paced environment that demands flexibility
• Must be a team player
• Fast learner
• High School diploma or equivalent

IBJI offers a competitive compensation package including life, health, dental and disability insurance. We provide a generous PTO plan along with a 401k/profit sharing program.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Multiple Locations

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