We are seeking a Patient Services Representative with excellent customer service skills. The right candidate for this position will be positive and kind, have a good work ethic, able to multi-task and handle high volume of patient contact, and work with a team.

Duties and responsibilities (includes, but is not limited to the following):

• Greet patients in a prompt, pleasant and helpful manner.
• Check patients in and out; verify/update registration and insurance information as needed and record in the medical record.
• Confirm authorizations are on file for office visits.
• Assemble and prepare patient’s charts.
• Schedule patient follow-up appointments including re-scheduling appointments when necessary.
• Scan information and documents into patient file.
• Collect payments for services; post to patient account.
• Maintain an accurate cash drawer including end-of-day balancing, inventory and balance sheet.
• Data entry including patient demographics, insurance, miscellaneous notes, payments and other related information.
• Answer phones; retrieve and respond to patient voicemails.
• Perform routine office tasks including filing, faxing and scanning.
• Maintain patient confidentiality.
• Attends meetings as required.
• May be required work at all locations (Montgomery, Mark West, or Petaluma Office).
• Regular and reliable attendance is required to perform the functions of this position.
• Perform other duties as assigned.

Education, licensure and/or certifications

• High school diploma or GED required.
• California or National Certified Medical Administrative Assistant; preferred.

Experience

• One year office experience preferred; preferably in a medical office setting.

Knowledge, skills and abilities

• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees and the public.
• Ability to use electronic health record, basic Microsoft Office applications and general office equipment (e.g. copier, scanner, fax)
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make change accurately.
• Skill in answering the telephone in a professional, pleasant, and helpful manner.
• Skill in operating a computer and other office equipment (i.e., scanner, fax, etc.).

Physical demands

• Requires prolonged sitting, some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
• Occasionally lifts papers or boxes up to 30 pounds.
• Requires dexterity to type 50 wpm.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Covid-19 vaccination required. Masks required indoors.

Education:

• High school or equivalent (Required)

Experience:

• office: 1 year (Preferred)
• Medical Office: 1 year (Preferred)

Work Location: One location

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