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PATIENT SERVICES SPECIALIST - PRIMARY/URGENT CARE CLINICS Job at University of Washington

University of Washington Seattle, WA 98195

Job Information

  • Date Posted
    2024-07-02
  • Location
    Seattle, WA 98195
  • Job Title
    PATIENT SERVICES SPECIALIST - PRIMARY/URGENT CARE CLINICS
  • Gender
    Both
Benefits:
The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.


UW Primary Care (UWPC) has outstanding opportunities for FULL-TIME, DAY SHIFT, Patient Services Specialists/Between Visit Care Coordinators.

POSITION HIGHLIGHTS
  • Convenient neighborhood locations around Puget Sound
  • Free Parking at most Primary Care locations

    • Recruitment for Patient Services Specialist (PSS) positions within the University of Washington Primary Care is ongoing. This requisition serves as a candidate bank that is used to fill multiple departmental openings throughout the UWPC.

    WE ARE ACTIVELY RECRUITING FOR THE FOLLOWING LOCATIONS
  • Kent / Des Moines; Full-time Between Visit Care Coordinator (BVCC)
  • Ballard; Patient Services Specialist - Full-Time (2) & Part-Time/30 hours per week; Between Visit Care Coordinator (BVCC) - Full-Time
  • Issaquah; Between Visit Care Coordinator - Full-Time
  • Shoreline - Part-Time/30 hrs per week
  • Primary Care Outpatient Medical Center (OPMC) - Full-Time
  • Mountlake Terrace; Between Visit Care Coordinator (BVCC) - Full-Time
  • Northgate; Patient Services Specialist - Full-Time
  • Federal Way; Patient Services Specialist - Full-Time

    • PRIMARY RESPONSIBILITIES:
    PATIENT SERVICES SPECIALIST
  • Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
  • Scheduling provider and ancillary service appointments
  • Obtaining patient demographic, financial, and clinical information
  • Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
  • Flexible work schedules will be required to fill evening and weekend hours
  • Other Duties as Requested

    • BETWEEN VISIT CARE COORDINATOR (BVCC)
  • Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
  • Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up.
  • Gathers pertinent patient history and information regarding needs and requests related to patient care.
  • Facilitates communication between the provider, other members of the care team and the patient regarding their care.
  • Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
  • Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
  • Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.
  • Other Duties as Requested

    • REQUIRED QUALIFICATIONS
    High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

    ABOUT UW MEDICINE PRIMARY CARE
    UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

    UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

    Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.

    ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine, Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

    Become part of our team. Join our mission to make life healthier for everyone in our community.
    ___________________________________________________________________________________________________________________________________________________________________________________

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    COVID-19 VACCINATION REQUIREMENT

    Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.




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