Patient Support Worker Job at Wheeler Clinic
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.
POSITION SUMMARY
The Bilingual Patient Support Worker welcomes, orients, and engages all patients on-site at the health center. The Patient Support Worker supports patients of the health center by providing general information and direction regarding accessing and following up on their services. The Patient Support Worker monitors the patient waiting area and responds to any patient questions, concerns, or complaints; they inform patients about delays/wait times, critical events, and organizational processes or structure. The Patient Support Worker works collaboratively with other health center departments to follow-up and address patient questions regarding their services and care. Wheeler Health & Wellness provides an integrated, comprehensive continuum of patient-centered primary care, behavioral health and community resources to enhance health equity and achieve the triple aim of health reform: improve health, reduce costs & increase quality.
EDUCATION AND EXPERIENCE/QUALIFICATIONS
High School diploma. At least 1 year of related customer service experience in a health care setting including face to face interactions with patients is preferred. Direct lived experience in addiction and/or mental health recovery preferred. Knowledge of Connecticut community resources and organizations. A valid Connecticut driver’s license is also required. Spanish speaking required. Exhibits strong interpersonal, critical thinking, communication, and problem-solving skills. Demonstrates proficiency in Microsoft Office applications and other software programs.
Candidate must have the ability to speak fluently in both English and Spanish
LOCATION
New Britain, CT
SCHEDULE
Full time
EMPLOYEE BENEFITS
Wheeler Clinic offers access to a comprehensive array of benefits, including:
Welcomes and engages all patients on-site to the health center; provides clarification regarding services and supports patient in accessing and completing services on-site, including but not limited to: registration and/or form completion, registering for the patient portal, and supporting individuals with mobility challenges.
Monitors patient waiting area to ensure the safety and well-being of all patients and staff; responds to and engages patients regarding routine questions, concerns or complaints.
Informs patients of delays, critical events, and organizational process or structure.
Acts as a liaison between the patient and health center staff to support access to care, services, and on-site resources. Utilizes internal and external systems to obtain, follow-up on, and communicate relevant patient information.
Documents patient navigation efforts and critical events, as indicated.
Promotes and informs patients of Wheeler patient resources such as the Patient Advisory Board Meetings and Wheeler services and activities or initiatives.
Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth within their position and in the organization.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please Note :
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POSITION SUMMARY
The Bilingual Patient Support Worker welcomes, orients, and engages all patients on-site at the health center. The Patient Support Worker supports patients of the health center by providing general information and direction regarding accessing and following up on their services. The Patient Support Worker monitors the patient waiting area and responds to any patient questions, concerns, or complaints; they inform patients about delays/wait times, critical events, and organizational processes or structure. The Patient Support Worker works collaboratively with other health center departments to follow-up and address patient questions regarding their services and care. Wheeler Health & Wellness provides an integrated, comprehensive continuum of patient-centered primary care, behavioral health and community resources to enhance health equity and achieve the triple aim of health reform: improve health, reduce costs & increase quality.
EDUCATION AND EXPERIENCE/QUALIFICATIONS
High School diploma. At least 1 year of related customer service experience in a health care setting including face to face interactions with patients is preferred. Direct lived experience in addiction and/or mental health recovery preferred. Knowledge of Connecticut community resources and organizations. A valid Connecticut driver’s license is also required. Spanish speaking required. Exhibits strong interpersonal, critical thinking, communication, and problem-solving skills. Demonstrates proficiency in Microsoft Office applications and other software programs.
Candidate must have the ability to speak fluently in both English and Spanish
LOCATION
New Britain, CT
SCHEDULE
Full time
EMPLOYEE BENEFITS
Wheeler Clinic offers access to a comprehensive array of benefits, including:
- For Good Health
- Anthem Medical, Prescription, Dental and Vision insurance
- Health Savings Account (HSA), with company contribution
- Wellness Programs
- Free annual flu shots
- For a Secure Future
- Company paid Life and AD&D insurance
- For Retirement
- 403(b) Plan, with clinic contributions for eligible employees
- For Career Advancement
- Education Reimbursement Program
- Training and development opportunities
- For Work Life Balance
- 15 vacation days in first year
- 8 sick days
- 9 company paid holidays
- 2 personal days
- 2 floating holidays starting January 1st- Employee Assistance Program (EAP)- Free and confidential counseling- Employee discounts at local spa and on cell phone services
Welcomes and engages all patients on-site to the health center; provides clarification regarding services and supports patient in accessing and completing services on-site, including but not limited to: registration and/or form completion, registering for the patient portal, and supporting individuals with mobility challenges.
Monitors patient waiting area to ensure the safety and well-being of all patients and staff; responds to and engages patients regarding routine questions, concerns or complaints.
Informs patients of delays, critical events, and organizational process or structure.
Acts as a liaison between the patient and health center staff to support access to care, services, and on-site resources. Utilizes internal and external systems to obtain, follow-up on, and communicate relevant patient information.
Documents patient navigation efforts and critical events, as indicated.
Promotes and informs patients of Wheeler patient resources such as the Patient Advisory Board Meetings and Wheeler services and activities or initiatives.
Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth within their position and in the organization.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.