Location: Remote - Santa Barbara, CA - (Must be based out of Santa Barbara County)

• We offfer relocation assistance.

• Company car is provided to visit client sites.

Summary - Technician - NEC PBX

As an NEC Technician, you will be responsible for performing intermediate to complex installation, maintenance, and change order services at a major customer location for NEC systems, applications, and associated equipment, often in a lead role. You will escalate unresolved issues as appropriate. This position is for on-site technician support at our client in Santa Barbara, CA. Excellent customer service and communication skills are required.

Essential Duties and Responsibilities

• 50% of your time will perform intermediate to complex installation, maintenance, and change order services on NEC systems, applications, and associated equipment. Troubleshooting of NEC equipment and/or Telco circuits at customer locations. Taking corrective action and making changes/adjustments as required.

• 20% Lead or assist on projects, installations, and change orders, as directed. Work with management or project management on the coordination of logistics for large move/add/change services. Assist in providing innovative solutions to existing customer base. Perform basic VoIP network readiness assessments using appropriate software and equipment.

• 10% Provide on-site and remote technical assistance to other resources and to customers.

• 10% Provide sales support for surveys and meetings as directed by management.

• 10% Additional duties as required. Including but not limited to performing administrative duties, and completing appropriate paperwork and documentation according to deadlines, as required.

Prerequisites

• Education: Some college-level technical IT/Telecommunications) or Business coursework preferred.

• Experience: Minimum of 1-2 years of related practical experience working with NEC systems and applications required. Ability to configure NEC systems and applications to meet customer requirements required. Ability to replace data hardware and perform basic data hardware restoration procedures required.

• Good working knowledge of and practical experience with DC power systems required.

• Certifications, Licenses, etc: PBX Certification is a plus. Industry certifications (Cisco CCNA, Microsoft MCP, etc) are a plus. Must have a valid driver’s license for the principal state of employment.

Specialized Knowledge and Skills -

• Language Skills: Business – Professional English

• Mathematical Skills: - Basic Math

• Reasoning Skills: Excellent customer service and communication skills

• Computer and/or Technical Skills: PBX, VoIP, Basic Networking

• Environment. Knowledge of VoIP based telephony networks is a must.

Work Environment and Physical Demands -

• General Work Environment: Office

• Noise: Moderate noise encountered as is typical to office environments, street traffic, construction sites, and urban/suburban customer settings.

• Standing/Lifting: Regularly required to sit and occasionally required to stand, bend, crawl, or stoop. At times may need to work on a ladder or lift. Ability to lift up to 50 pounds individually, more with proper equipment and assistance.

• Visual: Clear

• Stress: Frequent moderate-to-high stress levels, due to deadlines and inherent sense of urgency associated with the telecommunications/networking industry.

• Travel: Daily local travel within assigned area. May be required to work outside of assigned area or region, as required. A company vehicle will be provided.

The anticipated salary range for this position is $53,000 to $66,000, dependent upon relevant experience. This role will be eligible to receive an annual bonus based on both company and individual performance. NEC has an extensive benefits program and the role will also include Health Insurance package options that include multiple Medical and Dental coverages options, Pharmacy Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Salary Continuation and Voluntary Long-Term Disability Coverage, an Employee Assistance Program, Adoption Assistance Program, 401(k) with a 50% match up to 6% of employee contribution, 15 PTO days, 10 paid sick days, 11 paid public holidays, Continuing Education and Tuition Reimbursement, 2 paid Community Service Days, a Travel Assistance Program and Pre-Paid Legal plans.

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC creates the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

With a global team of 100,000, and 64,000+ technology patents, we deliver one of the industry’s strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers’ productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology to solve today’s most complex business problems. NEC Corporation of America is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in 140 countries and $27 billion in revenues. Backed by 123 years of innovation and experience, NEC knows what it takes to change and stay ahead of technology's continuous evolution. It is our capability to leverage decades of award-winning technologies and research that has enabled NEC to remain an Information and Communications Technology (ICT) leader and through problem resolution, bring new value to people, organizations, and society.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state, or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities.