MetroEHS Pediatric Therapy is searching for a caring individual to work as clinic support specialist supporting our exceptional team of therapy clinicians! At MetroEHS, we strive to reveal the SUPER in every child and this position is vital to their success.

Job Duties:

• Answers door quickly and efficiently while greeting clients in a professional manner
• Coordinates incoming evaluations, including answering the door, directing family to waiting area, completing welcome packet and questionnaire (if needed), and notifying the appropriate therapist.
• Notifies appropriate therapist of any client cancellations; assist with adding a client to an open cancelation space as needed
• Assists therapists as needed with parents late for pick-up, i.e., staying with the client and calling family members
• Answers phone calls, text messages and replies to voicemails within 24 hours
• Fosters positive client relationships
• Processes, sorts and routes incoming/outgoing mail, email and faxes for Speech/OT staff as needed
• Coordinates scheduling of client appointments/ client availability and staff meetings
• Manages new client paperwork and assists clients as needed
• Assists therapists with therapy related activities including preparation of materials, cleaning, client and parent support as instructed.
• Adds/maintains authorizations of services by communicating with Case Managers and/or insurance companies.
• Monitors inventory and orders/picks up at the request of Business Manager
• Performs other administrative duties as assigned including but not limited to filing, sorting, updating records, data entry and competitive research.
• Responsible for inputting data, uploading/sending documents and creating patient portals in Electronic Medical Records (EMR) System.
• Accepting payments & inputting information into the EMR system
• Maintains a safe and clean environment by organizing and sanitizing equipment following new COVID 19 safety standards
• Other tasks as assigned by the Clinic Administrator, Administrative Office &/or SLP/OT staff

Reports to:

• Clinic Administrator

Qualifications:

• Associate’s Degree required
• 1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
• Outstanding organizational skills
• Ability to work with children, parents and/or people with disabilities
• Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
• Excellent communication and interpersonal skills
• Committed to providing exceptional customer service
• Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
• CPR certification required
• Proficiency in Microsoft Office 365 required

About MetroEHS:

MetroEHS Pediatric Therapy provides services at our therapy centers across the Metro Detroit area as well as staffing services for Special Education and Healthcare facilities across the state. Our unique strategy to assist others involves many therapy disciplines in one location, creating ease for caregivers of children that may need this approach to succeed. Our services include: ABA Therapy, Feeding/Swallowing Therapy, Occupational Therapy, Physical Therapy & Speech Therapy. Affordable screenings for Speech-Language development, fine & gross motor development, sensory impairment and autism are also offered.

Hours:

• Full Time
• Monday-Friday, 10am or 11am-7pm

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(K) 4% Matching Plan
• Paid Holidays

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Monday to Friday

Application Question(s):

• The schedule for this position is Monday-Friday, 10am or 11am-7pm. Can you commit to this schedule?

Education:

• Associate (Preferred)

Experience:

• clinical office: 2 years (Preferred)

Work Location: One location

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