We’re looking for a wildly passionate and engaging People & Experiences Manager to join our DC and Philly-based team. You will be passionate about all elements of the colleague life cycle (recruitment, onboarding, engagement, and retention) and how this impacts the guest journey. The People + Experiences Manager will be passionate about the guest experience, being a ‘city insider’ and teaching our teams about local recommendations and understand the relationship between engaged colleagues and loyal guests.

This individual will reside in the Washington DC area, but will travel to our other markets (Philadelphia, Virginia + more to come!) as business needs require. This is a hybrid position that will require both time on-property at our hotels, as well as working remotely. This is a great opportunity for someone who has spent a couple of years working in hotel operations and is looking to grow in their career focused on the colleague experience (elements of HR) and guest experience.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 8 years.

What You'll Do

• Recruit top talent for our hotels, focusing on both salaried and hourly positions across our entire portfolio – screening, interviewing, and evaluating candidates.
• Onboarding our new hires and leading orientation sessions, helping them get acclimated to life at Modus.
• Establish relationships with our hotel teams, collaborating to drive team engagement.
• Support colleague appreciation and recognition efforts; helping to plan and execute these activities.
• Work with the People & Culture team in administering benefits at the property level, fielding colleague concerns, and other administrative tasks as assigned.
• Embody our culture and core values, serving as an ambassador for Modus both internally and externally.
• Work closely with Front Office teams teaching them about the best our cities have to offer and showing them local recommendations to provide for our guests.
• Drive initiatives to help elevate the guest experience and Trip Advisor rankings at all hotels.
• Assist in developing partnerships with local businesses that will provide value and serve as a differentiator for our colleagues and guests.
• Ensure we are living up to our high guest experience standards, both in-person and online.

What You Bring to the Table

• 3-5 years of hotel operations experience (Front Office preferred).
• Experience with recruiting, onboarding, training, employee engagement.
• A passion for collaboration. You thrive on supporting others and understand that their success is your success.
• A strong ability to multi-task, working on several projects and with multiple teams simultaneously.
• Proactive and Creative (the other P+C) - willing to come up with fresh ideas and think through how they can be executed.
• Strong organizational skills and a serious attention to detail. Focused on the details AND the big picture.
• Exceptional verbal and written communication skills when interacting with colleagues, guests, vendors, and just about anyone else who needs information.
• Comfortable with feedback. You know how to receive and give feedback upwards, downwards, and laterally in a professional way. Able to hold yourself and other accountable
• Ability to use the tools of the trade: computers, databases, and HR management systems.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Generous PTO package and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and won’t be tolerated. It’s also illegal.

Experience

• 2 - 3 years: Hotel Operations Experience
• 1 - 2 years: People + Culture (HR) Experience

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)