Performance Specialist
Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:
We are looking for a Performance Specialist who is experienced in addressing complex problems involving performance management with empathy. They will be expected to support the continuous improvement of the performance management processes and department goals. This individual will sit on the Care Pro Human Resources team while working very closely with each of the market teams in their assigned region. The primary function of the role is to deliver feedback to the Care Pros (CPs) regarding their performance.
A Care Professional Performance Specialist (CPPS) manages the most complex performance management situations in their respective region and collaborates with the market team to ensure all performance management is completed in a consistent and timely manner.
Responsibilities
- Conduct investigations into Care Professional performance trends and incidents
- Balance Care Pro HR policy and market-specific knowledge to deliver coachings, warnings, and terminations in a timely, fair, and consistent manner with appropriate documentation
- Evaluate pay increases for top performers within the parameters outlined for pay increases in their designated market
- Advise key stakeholders on potential performance management risks or trends in designated markets
- Work with Care Pro Human Resources leadership to develop, implement, and own processes centered on improving Care Pro performance management
- Work with market team to assist in ensuring those delivering performance management outcomes are knowledgeable
- Work with market team to update/coach the team in areas of performance management as needed
About you:
To succeed in the role, you’ll need:
- Minimum 2 years of relevant Human Resources experience
- Knowledge of HR and employment law in a multi-state environment
- Strong prioritization and organizational skills
- Strong sense of ownership - able to self-manage work, including asking for help when needed
- Strong attention to detail and objective investigative skills
- Experience in having tough conversations and delivering feedback with compassion
- Demonstrated ability to collaborate cross-functionally and work towards alignment
- Commitment to supporting our Care Professionals and being their advocate
- Ability to work in a fast-paced environment
What’s next?
Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.
Want to know more about why Honor is a great place to work? Check out our perks!
We value people! These four people-centric values guide the ways we work and decisions we make every day.
This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!
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Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
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