At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking our newest innovator to join our dynamic team as a Field Service Planning and Strategy Team Analyst!

POSITION DESCRIPTION:

This Field Service Planning and Strategy Analyst will serve as the primary data pull, prep, and analysis for the Field Services Planning and Strategy team reporting to its leader. In order to optimize Field Service performance, this Analyst role is expected to work cross-functionally across many teams within LG including the Customer Engagement Call Center, Product Quality and Financial Operations to calculate Field Service KPIs, identify opportunities for improvement and escalate it with relevant organizational leadership.

This is an onsite position at either our Englewood Cliffs, NJ or Huntsville, AL location.

KEY RESPONSIBILITIES

• Support preparation of business reports for top management while sharing key insight of each project / task
• Perform operational analysis by gathering, measuring, analyzing data and trends for department operation, activities, and projects
• Dashboard maintenance and management
• Prepare accurate business operational reporting and forecasts utilizing various business intelligence tools and ERP software to drive performance towards goal achievement
• Drive continuous improvement by simplifying and automating planning processes by working with analytics partners based on key analytical outcomes

EDUCATION/EXPERIENCE:

• Bachelor’s Degree in Business, Economics, or related field
• Quantitative and qualitative data analysis experience with demonstrated impact to a business and the desire to create and build new processes
• Experience within a planning role such as forecasting, demand planning, predictive modeling, optimization, or logistics gained through work experience
• Experience with modeling sequential data, statistical forecasting, and time series models
• Professional level competency in MS Excel, PowerPoint, Word
• Working knowledge of data visualization tools, such as Tableau, Data Studio, or Power BI
• Dashboard or portal management experience
• Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role
• Travel: Generally, less than 10%
• Location: Englewood Cliffs, NJ or Huntsville, AL
• Will consider OPT Candidates

LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, inc., LGEVU and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

IND123

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