PM Front Desk Supervisor-Crowne Plaza Job at General Hotels Corporation
***DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
Unique among downtown hotels, the Crowne Plaza Indianapolis Downtown Union Station features authentic Pullman train car guest rooms resting on their original tracks and part of America’s first union station in a setting that is on the National Registry of Historic Places. Conveniently located in the heart of downtown and connected to the Indiana Convention Center makes us a leading hotel in the Indianapolis downtown hospitality industry.
The Crowne Plaza Indianapolis Downtown Union Station is locally owned and managed by General Hotels Corporation; a premier hotel management company providing award-winning hotel accommodations at all well-known hotel brands throughout the Midwest.
JOB DESCRIPTION
This position is a great career move if you have a passion for the hospitality industry with at least two (2) years of hotel guest services experience and ready to make a career move. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly efficient service. In this position you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from arrival to check-out. The ideal candidate for this position will be someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.
DUTIES AND RESPONSIBILITIES
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Assist Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- MOD Shifts as needed
JOB REQUIREMENTS & EXPECTATIONS
MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
- Must have a minimum of (2) years of hotel guest services experience
- Must have a passion for the hospitality industry and the ability to provide exceptional service
- Attendance and punctuality is crucial for this role
- Ability to stand for lengths of time
- Strong communication skills
- Detail oriented to ensure all reservations and billing are correct
- Ability to lead and to work as part of a team
- Deliver great customer service and ensure guest satisfaction
- Take action to solve guest concerns using service recovery guidelines
- Must have flexibility and be able to work nights, weekends and/or holidays
- Prior Opera training and/or knowledge is preferred
Benefits include:
Excellent health/dental/vision benefits package
Company paid basic life insurance
Paid Time Off (PTO Benefit)
401k
Reduced hotel room rates at all IHG brands
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