• PM WORK SCHEDULE

MAIN DUTIES:

• Supervise the Room Attendants and Public Area Cleaner in cleaning to the standard required.
• Organise the Room Attendants and porters daily duties and supervise to ensure maximum output
• Ensure that all Guest complaints are dealt with professionally, promptly and efficiently
• Carry out daily duties as directed by the Head Housekeeper.
• Deal with lost property promptly and efficiently according to the hotel procedure.
• Ensure that lost properties are logged in as per standard into Go Concierge.
• Keep corridors, stairways and all public and working areas clean and tidy at all times.
• Assign special duties to room attendants, public area cleaners and porters.
• Control and supervise the issues of keys and pagers to all the housekeeping staff on a daily basis.
• Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up.
• Ensure that any repairs to soft furnishings are dealt with promptly and followed up on.
• Complete all paperwork and records in accordance with departmental procedures.
• Monitor and update the computer system on the room status.
• Reporting of room deviancies to relevant departments
• Flexible schedule

REQUIREMENTS:

• Previous experienced as Floor Supervisor in a luxury hotel, preferably in NYC
• Ability to mentor and inspire team members
• Exceptional organization and administrative skills
• Friendly demeanour
• Excellent level of spoken and written English
• Friendly & professional telephone etiquette
• Ability to remain calm under pressure
• Exceptional Attentive to details
• Great communication skills
• Computer literate

EMPLOYEE BENEFITS:

• Paid vacation, sick and personal days
• Health, dental, vision and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs