Police Communications Call Taker Job at City of North Las Vegas
The 2-week internal posting notice/period is incorporated in this job announcement
This recruitment will remain open until filled, and may close without notice at any time after the initial 2-week internal posting period. After this, the posting will remain open until such a time as a sufficient pool of highly qualified applicants has been developed. Once a sufficient pool of applicants has been developed, this recruitment will close without notice. Assessments will occur on an ongoing basis.
NOTE TO CURRENT EMPLOYEES: Pursuant to the Teamsters collective bargaining agreement, non-probationary employees successfully completing the qualification assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to one hundred and twenty (120) days.
Part-time/temporary employees and external candidates may apply for this recruitment. Part-time/temporary employees and external candidates who successfully complete the qualification assessment process will be placed on an external list, which may be used to fill vacancies, after the appropriate recruitment section of the collective bargaining agreement has been followed. If the vacancy is not filled through promotion by full-time employees, the next opportunity for placement will be to hire qualified part-time/temporary employees and external candidates.
IMPORTANT INFORMATION!
- Submit a complete application - For your application to be considered, you MUST fully complete an online application, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application.
- Shift work required - This position supports an operation that is open 24 hours a day, 365 days a year. You must be able to work any shift (days, swings, or graveyard), and any day of the week, to include weekends, holidays, and overtime. Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday.
- Must successfully complete training program - The training program lasts approximately 5 months and assigned shifts will rotate throughout the training program. Employees will be required to learn, memorize, and apply material, including self-study of material. Employees will be evaluated on a daily basis.
- Pay considerations - The starting hourly pay for this position is $21.88 (step 1). All new employees hired for this position will start at step 1 of the range, no exceptions. Existing employees will receive increases as outlined by their bargaining agreement.
- Background and Disqualifiers – Applicants who proceed in the selection process will be required to complete an extensive police background check. Among other items, the following are disqualifying behaviors –
- Any felony conviction.
- Any domestic violence conviction.
- Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis.
- Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug.
IDEAL CANDIDATES
The ideal candidate will be a level-headed individual who can remain calm, communicate effectively, and multitask during high stress emergency and non-emergency situations. They will be multitaskers who maintain confidentiality and who demonstrate professionalism, compassion, and empathy in the course of service to our community. They will be dedicated to working in an operation that is open 24 hours a day, 365 days a year. They will have the ability to work any day of the week, Sunday through Saturday, and any shift, including overtime shifts.
THE ROLE
Police Communications Call Takers are an integral part of the North Las Vegas Police Department. Police Communications Call Takers perform a variety of complex duties that includes the following: receives, screens, and prioritizes emergency 9-1-1 and non-emergency calls; enters calls for service into a Computer-Aided Dispatch System (CADS); relays and updates Police Communications personnel on the status of incidents reported by callers, such as crimes in progress, medical condition of persons, unusual situations, events, and other information that could affect dispatch or police operations; queries and enters information into criminal history databases; maintains confidentiality; demonstrates professionalism, compassion, and empathy.
MINIMUM QUALIFICATIONS
Education and Experience:
- Must be at least 18 years of age at the time of hire.
- Must have a high school diploma or GED at the time of hire into the position.
- Preferred Qualifications: Successful completion of law enforcement emergency response training using a multi-line telephone system. Possesses the ability to speak Spanish fluently.
Licenses and Certifications:
- NCIC Certification within six months of hire/reclassification and be recertified as required.
- Must possess a valid state driver's license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame.
- Typing Certificate confirming Typing 45 accurate net words per minute. (Certificate dated no less than one (1) year from application/transfer date.)
SELECTION PROCESS
1. Typing Test (Pass/Fail)
Must be able to type 45 accurate net words per minute. The typing test will be provided by the department via CritiCall. In order to move on to the next step in the selection process candidates must pass the typing test.
2. CritiCall Test (Pass or Fail)
Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Test may be sent. The invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Call Taker position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules may include:
- Decision Making
- Data Entry
- Call Summarization
- Cross Referencing
- Memory Recall
- Prioritization
- Map Reading
- Reading Comprehension
- Spelling
- Sentence Clarity
- Character Comparison
Candidates must achieve the required minimum score determined by the Department using a validation process. Allow 2-3 hours to complete the test. Those successfully passing the CritiCall Test, may be called for an interview.
3. Oral board interview with performance exercise (Pass/Fail)
Top qualifying candidates will then be invited to an oral interview, by appointment only. During the interview process, a performance exam will be administered.
4. Background Investigation
Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process.
5. Selection/Offers
BACKGROUND PROCESS & PRE EMPLOYMENT REQUIREMENTS
Candidates for this position are subject to pre-employment screenings and employment is contingent upon these results. Pre-employment screenings may include but are not limited to: local, state, and federal criminal history checks, and may require submission of fingerprints; drug screen; and physical examinations to include a psychological evaluation.
WORKING CONDITIONS
- While performing the essential functions of this job the employee is regularly required to work different shifts and is exposed to stress and emergency situations.
- Working conditions are typically moderately quiet, but can be loud during periods of peak activity; work with computers in varying light and noise conditions.
- Regular and timely attendance is required.
SALARY AND BENEFITS
All selected candidates will start at Step 1 with an hourly rate of $21.88.
The City of North Las Vegas offers a comprehensive benefit package that includes:
- Comprehensive group health insurance plan
- Disability insurance
- Dental, vision, and life insurance options
- Vacation, sick leave, and excellent retirement benefits
- Bilingual pay (testing required)
- People Group: Teamster Non Supervisor
- Grade: TNE-14
- Minimum Salary: 21.88
- Maximum Salary: 34.46
- Pay Basis: HOURLY
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.