Job Summary:

The Pool Manager is responsible for overseeing the pool area, coordinating with staff and pool management company staff to ensure an excellent member experience at all times. Responsibilities include: member service responsibilities are executed in a timely manner, making safety/operational announcements and maintaining an inventory of all poolside equipment ensuring available for member use at all times. Will provide excellent services in a professional, respectful and friendly manner at all times. Will serve as a positive role model and is responsible to know, observe and enforce the Clubs safety & security policies and guidelines. This individual will embody the Carolina Country Employee Mission and Absolutes.

Job Responsibilities:

• Promotes welcoming, friendly and helpful member experience from check-in to exit for all members, guests and dependents.
• Oversees pool area (adult/children) ensuring mechanical, chemical and operational safety. Enforce club policies and report incidents to Director.
• Ensures a safe clean environment for all members and guests.
• Assists and directs staff to pick up debris from the pool and ensures the deck remains clean.
• Responsible for inventory of aquatics items and supplies.
• Reports broken equipment to Director for repair or replacement.
• Must be familiar with the Safety and Environmental Protection Policy and carry out the policies and procedures appropriate for this position.
• Assists in pool opening and closing at the beginning and end of season.
• Communicates with other Lifeguards, Instructors, and Management on any potential concerns related to the operation of the pool. Ensure the proper number of lifeguards are present at all times, alert and in the appropriate locations with proper rotations. Communicates with the Pool Management company in advance, when extra lifeguards are needed for special events.
• Assists with the management of the swim team program including coordinating with swim coaches, member volunteers, assisting with registration/volunteers/swim meets/swim merchandise sales. Assists with the set up and break down of swim meets and present for all (3 home meets in June).
• Manages the safety swim band system for youth. Provides swim tests to members as needed and requested.
• Manages the swim lesson program and coaches. Helps coordinate lessons for members. Completes billing for lessons.
• Manage check in staff including schedules and step in as needed to check members in.
• Knows and enforces emergency procedures and safety regulations in order ensure member safety.
• Responsible for the billing of merchandise and managing the aquatics POS. Maintains all necessary records concerning pool attendance, accident reports, problem-member reports (recommends disciplinary measures of disorderly individuals).
• Provides necessary orientation and training for pool staff. Enforces club rules of safety and conduct.
• Provides aquatics-related information for club newsletter and creates a separate printed monthly aquatics newsletter. Assists with managing the social media account and post pool updates as needed.
• Manages pool area, including lockers and changing rooms for cleanliness and lost and found. Maintains presence during special pool events. Plans and implements activities and schedule on pool holidays and is present Memorial Day, July 4th and Labor Day.
• Must be able to work weekends.

Working Conditions, Physical Functions and Abilities:

The physical demands of work environment characteristic described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Equitable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalency. College degree preferred but not necessary.
• Two or more years experience in customer/member services.
• Must have the ability to withstand extreme weather conditions while working outdoors.
• Must have a passion and ability to work with young children with safety and security as the most important dynamic.
• Must have strong customer service, communication, and interpersonal skills being flexible, enthusiastic, patient, friendly and understanding.
• Capable of lifting up to thirty (30) pounds.
• Capable of standing and maneuvering independently and safely around work areas with the ability to setup youth rooms with large equipment and furniture.
• Ability to see and hear, or to use prosthetics that will enable these senses to function adequately to assure that job duties can be performed successfully.
• Excellent communication skills, with the ability to read, write, speak and understand English