Post Discharge Call LPN Emergency Department Job at Piedmont Healthcare
ENTITY: Piedmont Atlanta Hospital
DEPT: Emergency Department
SCHEDULE/SHIFT: Mon-Fri, Days
JOB PURPOSE:
Places telephone calls to every discharged patient unless patient designated they preferred no phone call for patients dismissed from Emergency and Medical Surgical Services. Follows the scripted process outlined for discharge phone calls. Promotes service-oriented processes with all interactions. Indirect total, holistic nursing care of adolescent, adult and geriatric patients.
Requirements
MINIMUM EDUCATION REQUIRED:
Graduate of a LPN program
MINIMUM EXPERIENCE REQUIRED:
Three (3) years of current clinical experience in acute health care setting with Medical, Surgical and Emergency Department experience preferred.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
Current License in the State of Georgia as a LPN or NLC/eNLC Multistate License.
ADDITIONAL QUALIFICATIONS:
Understanding of disease processes and current medication knowledge as well as attention to detail. Must be service oriented, critical thinker, work well with multiple departments and people and possess excellent communication skills with a positive vocal delivery. Current certification in BCLS.
KEY RESPONSIBILITIES:
1. Calls all discharged patients on a daily basis.
2. Maintains orderly process and organization for post-discharge phone calls.
3. Contributes to process improvement in nursing/physician care delivery.
4. Maintains statistical data related to discharge program.
5. Attends meetings as required by department.
6. Assumes responsibility to maintain own current and complete competency file.
- Skill and ability to communicate effectively both verbally and in-writing.
- Skill and ability to handle multiple priorities and deadlines.
- Ability to work as a member of a team.
- Skill and ability in Microsoft Office applications.
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Diversity & Inclusion
At Piedmont Healthcare we embrace diverse ideas, perspectives, and skills to create a collaborative workplace where the best talent wants to succeed. We celebrate differences and recognize that they allow us to care for our community.
Excellence at Work
Piedmont is a certified Great Place to Work™- a national designation based on employee feedback about trust, workplace culture and experience. In 2019, Forbes named Piedmont one of Georgia’s 10 best employers and the highest-ranked healthcare provider.
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