Position Title: Practice Associate I

Department OBGYN

FLSA status: Non Exempt

Hours per week: 40 Work

Location Address: Columbia University Irving Medical Center

This role reports to: Site/Practice Manager

Job Summary: The Practice Associate I is responsible for the patient welcome experience functions and provides clinical administrative support in the day-to-day operations of practice and research patient care in the Department of OBGYN.

Summary of Responsibilities

Patient Experience (Welcome/Check in/Check Out Functions)

• Greet patients and visitors using excellent customer service skills using appropriate verbal, written techniques when scheduling or conveying information to patients, visitors, physicians, nurses, or ancillary staff.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks as requested by the physician in a timely and accurate manner.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Follow end of day closing procedures.
• Performs other related duties as assigned by practice management.

Patient Flow/Navigation

• Monitors point of entry for clinics and ensures overall compliance to patient safety protocol and social distancing at point of entry and/or mixed use areas such as elevators and stairwells. This includes, but not limited to, masks or other personal protective equipment and hand hygiene materials, patient density, and furniture/seating arrangement or any area where patients are required to wait.
• Provides instructions to patients in a manner that facilitates patient safety and standard operations for the practice.
• Educate patients of pre and post visit processes and self-services in place to minimize density and unnecessary patient-staff contact.
• Arranges assistance for those patients who require help upon entering or leaving the (department). Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the (department) to arrange assistance when needed or requested.
• Promotes customer satisfaction by responding to patient concerns promptly, displaying a positive attitude in interactions with staff, patients and family members.
• Creates an environment of safety by utilizing "low to no touch" methods and social distancing practices. Works with team to ensure minimum people density in reception area.

Workplace Safety Guidelines

• Ensures overall condition of workspace area is clean and safe according to practice standards. Escalates any issues to Environmental Services, Engineering, Central Sterile, Materials Management, etc. and ensures follow through.

• Ensures inventory and adequate supply of personal protective equipment and other hygiene products in point of entry and mixed use areas. Informs manager if inventory needs replenishment.

• Conducts regular rounding of point of entry, elevators, stairwells, and mixed use space areas to proactively address issues/repair with furniture, monitors, or other equipment. Enters appropriate tickets for escalation (IT, Engineering) when issue identified during rounding or observation.

• Engages Security on day to day matters or when appropriate.

General Administrative Support

• Answer telephones, make appointments, handle and redirect inquiries as appropriate.

• Reviews and handles in-basket and telephone messages in timely fashion.

• Review patient’s registration and insurance for accuracy. Contacting patients as needed to update missing information and pre screen patients

• Assist patients with enrolling in Connect and completing pre-registration forms and questionnaires

• Ensure that University and Department policies and procedures are followed.

• Successfully complete all required university, hospital and department trainings.

• Provide general administrative support to physicians and manager.

Other

• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

• Keep current on all organizational and practice policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings

• Other duties as assigned within professional scope of practice/training/education.

COMPLIANCE:

• The employee must conform to all applicable HIPAA, Billing compliance and safety guidelines.

Minimum Qualifications

• High school diploma or equivalency is required.

• A minimum of 6 months’ experience in a medical office environment with knowledge of medical terminology.

• Candidate must demonstrate good customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.

• Candidate must be organized and be able to manage a demanding workload with limited complexity in an accurate and timely manner.

• Ability to participate as a member of a team, including reliability, punctuality, and adaptability to new and changing situations.

• Ability to work independently and follow-through and handle multiple tasks simultaneously.

• Candidate must demonstrate excellent verbal and written communication skills.

• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.

• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

• Must be a motivated individual with a positive mindset and exceptional work ethic.

• Must successfully complete systems training requirements.

• This role may rotate between sites.

• This role may require time standing and/or walking.

Preferred Qualifications

• Prior experience in EPIC is preferred.

• Prior experience in an OBGYN office setting is preferred.

Job Type: Full-time

Pay: $20.19 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work setting:

• In-person
• Outpatient

Ability to commute/relocate:

• New York, NY 10019: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.