Full-Time, Days
DHR Health

POSITION SUMMARY:

The Process Improvement Educator will be responsible for providing end user training in the RMF or Clinic setting for business and clinical applications to team members who require training. The educator will also provide training for and be a resource in ambulatory clinic operations and will train on new processes or software that is being implemented within the clinics. The Educator will work closely with the IS Team on new applications deployed to offices in order to help train end users on use and effect on workflow within their office. The educator will also be tasked to perform data mining and analysis projects to determine sequence of need within clinics for process improvement projects for management.

POSITION EDUCATION/QUALIFICATIONS:

• High School diploma or GED, Required
• MA Certificate, preferred
• Associates Degree in Health Care related field, preferred
• Intermediate level knowledge of MS Office (Word and PowerPoint) required
• Advanced level knowledge of Excel, required

JOB KNOWLEDGE/EXPERIENCE:

• Minimum of three years ambulatory clinic experience
• Excellent verbal and written communication skills, and data analysis skills required
• Critical thinking and problem solving skills, required
• Ability to build positive working relationships with providers and teams in clinic locations
• Strong organizational and analytical skills are required
• Must be able to meet deadlines in a complex and fast paced environment
• Must be able to work independently or in a team setting.
• Understands and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information
• Has knowledge of the operational working of a physician practice, both clinical and administrative areas
• Ability and willingness to travel to site /office locations on a daily basis

POSITION RESPONSIBILITIES:

• Provide real time, local, front-end business and clinical application training for all clinic staff (excluding Revenue Cycle system applications); Educates the clinic staff on business and clinical applications approved recommendations and configuration of tasks to ensure their understanding, knowledge, and compliance of workflows.
• Assesses office teams, coordinates education of systems or processes needed, with existing or new functionality
• Assists IS Team with training new (non-provider) staff on business and clinical applications including their functionality and effect on clinic operations
• Collaborate with RMF clinical leadership team and IS team to report, trouble-shoot, and communicate issues for resolution.
• PI Leadership team will include/cc PI Educator on new service requests
• Collaborate with IS teams to facilitate system upgrades, enhancements, or changes and provide training to clinic teams on those changes as needed
• Follow processes to open service requests with DHR IS Service Desk for identified issues. PI Educator will coordinate new requests through their PI Leadership
• Provide remedial training to improve end-user proficiency in use of business and clinical applications
• Collaborate with Regulatory and Compliance teams and PI Leadership to provide education on MIPS/MACRA initiatives and documentation requirements
• Own and create a positive experience environment for end-users in each engagement.
• Identifies system-related discrepancies; escalates to PI Leadership
• Trains designated team members on the Business Intelligence reporting and use of self-service reports
• Performs random chart review process to verify appropriate system utilization
• Works with frequent interruptions
• Collaborates and participates in scheduled user group meetings
• Serves as a resource to providers and end-users in the RMF Clinic settings