Overview

The Program Director oversees all aspects of the supportive housing program, including staff development, program leadership, service provision, contract management, and facility management. The Program Director ensures that services are provided within the scope of the agency’s mission and values, and are consistent with the needs and desires of individual participants. Additional tasks include ensuring that the program meets funder and agency standards for program census, staff recruitment, staff supervision, record keeping, establishing and maintaining an environment for tenants and staff that is consistent with agency values, collaborating with other departments and programs, and developing and maintaining relationships with community members and organizations.

Core Principles & Values

The job responsibilities of all staff extend to understanding and incorporating certain principles and values into their work and into their relationships with program participants. These include:

• Human rights, peer expertise, self-determination, harm reduction, and healing & recovery
• Services that support each participant’s cultural background, experience, identity, and personal values
• Respectful communication
• Supportive & ethical relationships

Essential Job Functions

Staff Development & Leadership

• Recruit, hire, and provide supervision and training to supportive housing staff to ensure that agency and department goals are communicated effectively, job performance is continuously evaluated and agency practice standards are being met.
• Ensure staff maintain thorough and timely documentation of interactions with participants, services provided, collateral contacts, and important information and/or events.
• Understand and follow agency policies and procedures to guide management of program.
• Build strong working relationships and collaborate effectively with other CA programs and departments.
• Provide employee corrective action when necessary, consistent with agency policies and procedures and in consultation with supervisor and human resources department.
• Visit program site during evening, overnight and weekend shifts to provide staff supervision and program oversight as needed.
• Attend and contribute to agency wide trainings, meetings, and committees.
• Provide current information about program and building to Director of Housing and other agency management as appropriate
• Cultivate relationships and maintain links to local resources, including the community board, police precinct, hospitals, health and mental health clinics, and other relevant community based organizations.
• Manage program development initiatives and quality improvement activities, with support from the Director of Housing and relevant agency departments.

Service Provision

• Model, teach, support and monitor the effective use of agency values and practice approach in the program culture and in the delivery of participant services.
• Assist and supervise in the development and implementation of on-site wellness and skill-development programs based on community feedback and needs.
• Advocate for participants with other service providers, as needed.
• Promote on site participant initiatives and overall development of tenant community.
• Provide coverage and service coordination to individuals, as needed.
• Provide crisis intervention as needed.
• On site management of incidents with appropriate follow up and preparation of reports and submission for review by incident management committee.

Contract Management

• Prepare and review data and submit internal and external reports, as scheduled.
• Provide overall program quality assurance to ensure that services, records, and procedures meet or exceed agency and funders’ standards for quality, frequency, and management.
• Monitor contract budget and manage discretionary spending and overtime expenditures.

Facility Management

• Coordinate with Property Management to ensure timely apartment turnovers.
• Communicate effectively with Property Management and outside vendors around building systems, projects, work orders, and violations.
• Ensure building is equipped with necessary supplies at all times.
• Maintain current and accurate manuals, phone lists, and list of tenants needing assistance in an emergency at front desk on a monthly basis.
• Provide twenty four hour cell phone support for emergencies and front desk coverage.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, with particular expertise in harm reduction and recovery oriented services.

• Ability to train and support staff on the implementation of CA values and practice approach.

• Bachelor’s Degree in related field preferred – work experience within field may be substituted for degree.

• Minimum of three years working in supportive housing with people who have a history of homelessness, substance use, psychiatric diagnosis, etc.

• Minimum of two years supervisory experience.

• Demonstrated leadership skills, ability to work as part of a team, and skill in articulating program goals.

• Capacity to monitor details of program operation.

• Excellent oral and written communication skills.

• Strong time management and organizational skills.

• Be creative and flexible.

• Show initiative and be responsible for follow through.

• Ability to maintain confidential information, as related to position.

• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.

• Ability to utilize various computer programs, specifically Microsoft Word and Excel.

• Must be fingerprinted and cleared through CA’s background clearance process.

• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent upon specific needs of residents.

Position Type: Full-time, Exempt

Location: New York, NY

Salary: $74,096.20/year

Benefits

• Time Off Benefits: 3 weeks of vacation, 5 personal days, 12 sick days, 11 paid holidays, Work Anniversary Day

• Summer Flex Hours

• Comprehensive medical, vision, and dental plans

• Employee Assistance Program (EAP)

• 403(b) Retirement Plan, with Employer Match after 1 year of service

• $500 Annual Employee Wellness Fund for eligible employees

• Pre-tax savings plan (including Flexible Spending Accounts and TransitChek)

• College savings plan

• Paid Family Leave, Short-Term Disability insurance