• Maintain and grow client relationships through professional communication
• Manage and interpret customer requirements – speaking with clients to understand, anticipate, and meet their needs
• Manage projects from initial scope development to final data delivery.
• Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future. Communicate these concerns/issues to lab management.
• Respond to client questions and requests in a timely and accurate manner.
• Report findings and results back to client.
• Keep client informed of new developments and lab services.
• Provide quotations and job specifications for specific work.
• May participate in specific marketing activities (i.e., trade show booths), if appropriate.
• Identifies and communicates to management on new marketing opportunities and other issues.

Project Responsibilities:

• Work with client and lab to define project specifications. Communicate project schedule to lab.
• Project setup entry in LIMS as defined by the client.
• Coordinates with laboratory staff to provide exemplary service to customers
• Work with Sample Management to ensure proper container quantities/type are provided.
• Review incoming work to ensure work requests are properly specified according to project requirements.
• Track projects through the lab keeping client and lab personnel appraised of progress.
• Prepare, review, and approve invoices for specific work orders.

• Ensure consistent reporting formats for clients.
• Review reported data against historical results for consistency.
• Responsible for meeting QA objectives for specified projects.
• Approve certified analytical reports.
• Bring problems or issues relative to work to the QA Coordinator, Lab Operations, or Lab Management for study and resolution.
• At times may be involved with QAP development.
• Review client reports to make sure that all components of the report are present.
• Works closely with SMO, Lab Operations, QA/QC, and administrative staff to keep everyone informed as appropriate on client issues and projects.

• Exceptional verbal and written communication skills.
• Organizational skills.
• Ability to use (or learn to use) LIMS and other computer software for logins, program specs, invoicing, and other required tasks.
• Ability to work under pressure and manage several projects simultaneously.
• Ability to prepare quotes and basic proposals.
• Ability to communicate difficult/sensitive information tactfully.
• Must be proficient in the use of Microsoft Office

• Degree in Chemistry or any related science + 2 years of experience in an analytical laboratory, or 5 years of experience in an analytical laboratory with some college coursework in sciences.
• Previous Experience as a Laboratory Project Manager is preferred.

Preferred Experience and Knowledge:

• Experience in preparing for, and leading successful client visits/meetings.
• Working knowledge of state and federal environmental compliance regulations.
• Experience in reviewing and analyzing environmental laboratory reports.
• Experience in operating analytical instrumentation a plus.

• Able to speak and hear clearly while communicating with staff, management, and clients.
• Able to sit, and/or stand for 100% of an 8 hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Must have average vision and able to see to read reports and operate equipment.