Title: Property Manager

Reports to: Director of Residential Services and Assistant General Manager

Essential Function:

Gozzer Property Management provides inclusive, holistic property management services exclusively for Gozzer Ranch Members. Each one of our property managers possesses an intuitive knowledge of home systems and exceptional attention to detail in all aspects of home care. Our comprehensive suite of services is designed to provide ease of ownership while Members are away and exceptional experiences while Members are in residence. They understand members needs and provides them with personalized solutions.

They provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life while living seasonally in harmony with nature, sharing in traditions and exploring their interests.

Responsibilities:

Key Area #1: Concierage

• Facilitate services for homeowners upon request or recommendation
  • Home preparation & departure planning
  • Services include: maid/housekeeping
  • Landscape and janitorial
  • Hot tub/pool
  • Grocery purchases
  • Drycleaning/Laundry
  • Designer install
  • Mail handling
  • Interior decorating
  • Ground transportation
  • Packing/Moving
  • Notary services
  • Construction services
  • Home exterior/Interior repairs
  • Winterization monitoring
  • Vehicle service and detailing
  • Special occasion assistance
  
  

Key Area #2: Maintenance

• Providing solid product knowledge
• Thorough knowledge of the In-Home Maintenance Inspection Program, Maintenance Service Spring/Fall Recommendations and Arrival/Departure procedures
• Troubleshooting and conducting light maintenance and handyman tasks to ensure consistent preventative maintenance of interior residence and exterior facilities
• Source and schedule home services with preferred vendors
• Review and coordinate with the homeowners on tasks requiring support by outsider vendors or service providers
• Perform regular inspections of the home’s interior/exterior to ensure all systems, facilities, and appliances are in good working condition
• Ensure family vehicles are maintained and serviced, cleaned, and fueled with insurance and registration up to date
• Conduct pre-arrival housekeeping and maintenance inspection
• Cottages have a landscape agreement through HOA, which we will need to assist in overseeing

Key Area #3: Service

• Ensure each member and guest receives outstanding guest service in a friendly environment, which includes greeting and acknowledging each home owner and guest
• Communicating and providing knowledgeable feedback to the home owners in a timely manner
• Empower to guarantee total home owner satisfaction
• Display hospitality and professionalism to all members at all times
• As required, collect receipts from vendors, verify against work performed, and then present to the family for their review and approval
• Ability to work closely with family members and service providers to promote a productive congenial environment. Should possess a hands-on, "no job too big or too small" attitude
• Act as single point of contact for homeowners
• Facilitate communications between the operations team and the housekeeping and maintenance teams
• Deliver mail and packages to homes in your portfolio
• Stage homes for arrival including stocking home with groceries and amenity presentation with welcome card

Key Area #4: Rentals

• Cottage units are part of our rental pool agreement with the club.
• Flats are a part of the rental pool agreement with the club. These are due to finish in summer 2022.
• Oversee member and marketing rentals from start to finish
• Work closely with the Office Manger to prepare and execute rental agreements for members and prospective members
• Greet members and prospective members upon arrival at rental units
• Prepare rental homes for marketing prospects and member rentals
• Place and remove arrival groceries, beverages, amenities and swag
• Review the occupancy calendar to keep up to date with current and future rentals
• Inspect units for proper cleanliness
• Coordinate and participate in housekeeping services when needed
• Keep the housekeeping schedule up to date with the occupancy calendar

Key Area #5: Administration

• Preparing and managing budgets
• Responsible for recording all billable time and bill homes weekly
• Complete end of month billing for homes in portfolio
• Invoices must be retrieved from vendors within 48 hours of performed service
• Accurately bill members for service and vendor fees in a timely manner
• Proficient with Jonas Club Management point of sales system
• Review and approve invoices and ensure department budget is maintained

Key Area #6: Transportation

Provide transportation to members and guests to and from local airports when necessary

• • Frequently communicate with the Residential Services office for any transportation updates
  • Maintain the cleanliness and functionality of transportation vehicles
  • Market transportation services
  • Run in-town errands for all Gozzer Ranch departments
  • Purchase supplies for members and guests
  • Work effectively with all Residential Services key personnel to improve service levels

It is inevitable that other responsibilities will arise from time to time. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other of different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.)

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club

Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com