Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Provider Onboarding Specialist - Quality Assurance in Augusta, ME
The Department of Health and Human Services (DHHS) provides supportive, preventative, and protective public health and intervention services that safeguard the public health and assist our customers in meeting their needs.
The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine.

In this position, the selected individual will support the Department’s and Office’s goals and objectives by developing, planning and conducting Desk Level Reviews (DLRs) and will conduct a range of monitoring and surveillance activities to determine new provider capacity as a waiver service provider; including identifying areas needing improvements and reported concerns for quality standards.

1. Knowledge, Skills and Certifications
Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.
A combination of six (6) years of education and/or professional experience in social services casework, social services program development/delivery, or social services related policy/fiscal/budget administration/analysis work.

Preference will be given for experience in conducting program compliance work, and experience with quality assurance and quality improvement development of services for persons with disabilities.

2. Duties and Deliverable (Outline of specific job duties)
Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.

Waiver Services tasks include:

• Conduct a range of monitoring and surveillance activities to determine new provider capacity as a waiver service provider; including identifying areas needing improvements, reported concerns for quality standards.
• Plan and conduct program reviews using DLRs (Desk Level Reviews) and on-site visits of new providers in accordance with established processes and protocols.
• Collect, review, and assess data from OADS data systems, HCBS providers, and other sources as needed, to determine compliance with waiver program requirements.
• Development of DLR and on-site compliance review summary and Corrective Action Plans as applicable.
• Use MS Excel and other electronic tools to accurately record data.
• Participate in initiatives as assigned to support the Department’s and Office’s goals and objectives.
• Provide excellent customer service in conducting all work.
• Participate in meetings as assigned.

3. Schedule
Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
This is a full time 40-hours per week position.
4. Other Special Requirements (Malpractice Insurance, etc.)

The successful applicants will:

• Possess or quickly develop knowledge of applicable Medicaid, MaineCare and HCBS Waiver policies and regulation, both state and federal.
• Understand Person-Centered Thinking and Planning.
• Demonstrate a high level of critical thinking and customer service skills as well as excellent communication skills both written and oral.
• Work cooperatively with varied constituents, providers and stakeholder groups as well as varied levels of management which may include OADS QA waiver specialists, OADS Resource Coordinators, staff from Division of Licensing and Certification and the Office of MaineCare Services.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role: [compensation range here]. In addition, SSO provides a range of benefits for this role.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.


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