The Psychiatric Scheduler is a nonexempt position responsible for scheduling appointments for psychiatric services. Other tasks are assigned as needed, that include scheduling interpreters, scheduling psychiatric evaluations, working closely with psychiatric services team, intake team, as well as front office team.

Essential Responsibilities and Metrics:

• Answering and fielding multi-line telephones, directing calls or taking messages for providers or staff, and scheduling appointments for psychiatric service clients

• Schedules appointments for patients by phone, schedules these appointments following physician and clinic protocols and patient preferences in the Practice Management computer system\

• Obtain accurate and complete patient demographics and information, including insurance information

• Maintains scheduling system so records are accurate and complete, and can be used to analyze patient/staffing patterns

• Retrieve and process any other incoming correspondence/requests from other facilities or referring physicians

• Ensures that updates (e.g., cancellations or additions) are processed in HER in real time

• Communicate as needed with physicians and other staff about any patient concerns/issues related to scheduling. Consults with manager about any system problems

• Uses customer service principles and techniques to deal with clients calmly and pleasantly. Does the best to their ability to meet clients' needs while following clinic protocols

• Meet team and personal benchmarks and goals set by management in regards to calls and call statistics

• Perform other various duties as assigned

Qualifications:

• Bachelor's degree

• Bilingual (English / Spanish preferred)

• Minimum one year of experience in an appointment scheduling position, preferably in medical practice setting

• Knowledge of insurance information and experience with an Electronic Health Record (EHR) is preferred

• Experience in a mental health practice is a plus

• Knowledge of medical practice protocols related to scheduling appointments

• Knowledge of computerized scheduling systems

• Knowledge of customer service principles and techniques

• Skill in communicating effectively with physicians about scheduling preferences

• Skill in maintaining master appointment schedule via manual or computerized means

• Skill in producing reports about appointment patterns as needed

• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are urgent or emergent

• Ability to analyze situations and respond appropriately

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