At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operates Hotel Shuttle Service

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and welcomes to hotel city
• Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
• Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
• Follows airport procedures and shuttle traffic rules to pick up and drop off guests
• Logs trips and retains fuel receipts in accordance with hotel process
• Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
• Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location

Completes other duties to assist hotel

• Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
• Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
• Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area
• Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
• Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made.

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Strong verbal, written and interpersonal skills
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude
• Adhere to the policies and procedures of the hotel
• Adhere to safe driving practices and traffic law
• Ability to work a flexible schedule including holidays and weekends
• State Driver’s License with no restrictions that prevent operating hotel shuttle.
• Ability to clear all necessary airport certification requirements to operation shuttle in airport

PHYSICAL DEMANDS:

• Ability to sit or stand for entire shift
• Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle
• Frequent walking while lifting
• Ability to lift up to 70 pounds

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.