Quality Analyst - Tampa, FL Job at Heritage MGA LLC
Heritage Insurance has grown into one of the top Florida insurance companies.
We've been recognized as a Tampa Bay Times Top Workplace!
Who we are:
Entrepreneurial * Accountable * Independent * Collaborative * Creative * Fun
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Job Summary:
The Quality Assurance Tester’s role is to have a strong understanding of the Personal Lines and Commercial Insurance world while focusing on the execution of system/integration and user-acceptance test plans and testing execution.
Job Responsibilities / Functions:
- Ability to execute functional testing scenarios from business requirements
- Execute system/integration user-acceptance test plans
- Work with other testing resources, communicating the status of testing activities and providing testing results
- Follow processes that ensure all tests are conducted and documented according to the agreed upon standards
- Report issues/bugs and provide necessary supporting documentation
- Validate training materials and process change documents
- Participate in quality assurance practices and procedures, test plans, and other QA assessments
- Conduct periodic regression test plans to ensure systems continue to perform according to expectations
- Look for opportunities to improve efficiency and effectiveness of testing practices
- Monitor and work support box for all internal users; Provide technical assistance and support for incoming queries and issues related to policy admin, claims and billing systems
- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
- Participates in special projects as assigned.
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
Ability to work under pressure and within tight deadlines while maintaining a strong attention to detail- Demonstrates proven thorough abilities as a project team member, understands personal and team roles; Contributes to a positive working environment by building solid relationships with team members; Proactively seeking guidance, clarification and feedback; Providing feedback to other staff. Ability to work well in a team environment and as an individual.
- Demonstrates proven thorough abilities that include creative thinking and problem solving skills, individual initiative
- Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts. Strong written and verbal communication skills
- Understanding of Personal and Commercial lines of insurance products
- Skills in conflict resolution
- Ability to follow best practices in testing
- Proven skills in MS Office (Word, Excel, Access, and PowerPoint) and Outlook.
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