Position: Quality Assurance Analyst II

Location: Hybrid Role – on site in Newark, DE and/or Dover, DE a minimum of 2-3 times per week

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you’ll be working on…

• You will proactively partner with BIS leadership to understand, identify, replicate, and resolve issues that occur in the software application, infrastructure & security environments.
• You will create, maintain, and implement test plans, test cases, test scenarios and all other QA related documentation.
• You will manage and lead the QA efforts, instilling best practices across the department, across all projects.
• You will manage initiatives designed to promote and support continuous QA process improvements and other development activities.
• You will be participating in special projects, audits and process improvements in support of quality assurance initiatives.
• You will be reviewing audit and assessment results to identify trends and issues, perform root-cause analysis, developing recommendations for resolution and tracking effectiveness of remedies.
• You will participate in the requirements gathering process with the goal of tailoring all testing documentation around the requirements for coherence throughout the lifecycle.
• You will support the BIS teams in the resolution of project roadblocks, defects, or issues, to meet business and functional requirements; providing clear steps to reproduce issues, detailed descriptions of identified issues and see issues through to final resolution.
• You will develop a manual and automated test cases to validate performance across all BIS-supported devices, OS, browsers, and environments.
• You will become a SME on all supported applications, work proactively to identify and document program/project issues before they are reported by our users.
• You will lead weekly defects meetings - tracking progress of the build cycle.
• You will participate in weekly change control meetings, ensuring quality has been performed for any medium-to-large changes.
• You will play an integral role in Production release process including after-hours releases, end-to-end integration testing, ensuring all testers have access and understanding of what testing they are responsible for.
• You will complete work in accordance with established SDLC processes.
• You will execute test cases manually and reporting defects using Microsoft Azure DevOps; verifying fixes and closing bugs during regression testing.
• You will participate in the code promotion and management processes (DevOps), providing support and training for end users as needed.

Who you are...

• You hold a Bachelor's degree in Information Systems, Computer Science or a similar discipline or 8 years of equivalent experience.
• You have 3+ years of demonstrated experience in the full SDLC, documentation, and implementation of Quality Assurance processes and tools.
• You have demonstrated skills in software testing including designing and manipulating test data and error replication in enterprise-level systems.
• You possess at least 1 year of experience working on Enterprise Resource Planning (ERP) implementations (e.g; SAP, Oracle).
• You have experience testing in the Infrastructure and Information Security (Cyber) outputs.
• You have demonstrated experience in collaborating with development teams, business owners and end users is a must.
• You have demonstrated experience with creation and maintenance of functional, non-functional, integration, regression and other types of testing documentation is required.
• You have demonstrated experience with change control processes.
• You possess advanced experience with Testing Tool Suites (Azure DevOps and/or other) is required.
• You have excellent customer service and communication skills.
• You show a strong attention to detail and are meticulous.
• You have an ability to interpret data with strong analytical skills.
• You are an enthusiastic self-starter.
• You have excellent oral and written communication skills.
• You have effective problem-solving and decision-making skills.
• You work well independently and as a team member.

Where you'll be working:

• Hybrid remote position, 2-3 days in the office.

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.