Quality Assurance Coordinator Opportunity

The Quality Assurance Coordinator reports to the Executive Director and is tasked with reviewing, evaluating and auditing our programs for quality assurance, and working directly with the Executive Director and management team to integrate, streamline and enhance to achieve desired agency -wide programmatic outcomes.

QAC is responsible for collecting and organizing program data to the ED, research best practices and work with the ED and leadership team to develop plans to address deficiencies and enhance overall performance.

Responsibilities

Key responsibilities include:

• Review and evaluate program goals with department leads. Provide recommendation to the ED and department leads. Assist with establishing implementation and measurement of goals.
• Provide impact agenda, and assist with review and enhancement of the QIP and the QIP committee and other admin committee as assigned by the ED.
• Assess priorities, create, and execute timelines, continuously monitor, and evaluate QIP goals. Work with internal and external stakeholders to successfully execute strategies and develop related tasks.
• Provide quarterly and yearly QIP report to the Executive Director
• Demonstrate understanding and knowledge of ReWA programs to effectively create strategies in partnership with the Executive Director
• Assists in researching evidence-based best practices in case management and housing, employment, behavioral health, youth, and domestic violence programming.
• Assists with the development, implementation & coordination of quality improvement/assurance systems.
• Assist with the coordination and review of individual client records (case reviews) to assess compliance with contractual requirements and evaluate the quality of service provision.
• Review database systems for data quality management of electronic client records.
• Assist with effectively training colleagues & communicating technical information pertaining to database systems
• Collects and organizes reporting from database systems or assists in data collection and analysis.
• Makes recommendations for continuous program improvement.
• Maintains high standards of confidentiality of client data and records.
• Attends internal and external meetings as required to stay abreast of agency program developments and industry best practices.
• Assists with audit preparation and reporting
• Collaborate with department Directors to ensure implementation of organizational strategy is done with fidelity and centered on the needs of people ReWA supports
• Address and manage complex issues to achieve desired results, including the ability to gather, interpret, and use relevant data to drive strategy development, make decisions, and drive results
• Model a community-centric work style through leadership and personal accountability towards inclusive practices
• Other tasks as directed by Executive Director.

Qualifications

• Bachelor’s degree required, Master’s degree is preferred
• Passion for ReWA’s mission, vision and commitment to social justice and racial equity
• A track record of success in nonprofit operations and administration
• Experience designing and operating programs and conducting data-driven continuous improvement processes
• Exceptional planning, organizing, and prioritizing skills to meet multiple demands and deadline sensitive projects
• Self-directed with exemplary follow-through, team player, accountable for scope of responsibility
• Ability to maintain professionalism and confidentiality in sensitive, complex and/or controversial situations
• Ability to work in a multiethnic environment, showing sensitivity to and respect for diverse cultures and supporting ReWA’s culture of justice, equity, diversity and inclusion
• Demonstrated interpersonal and technical skills to include proficiency with Microsoft Office, Salesforce, Tableau, as well as an affinity for technology
• Strong written and oral communication skills and ability to work with others

Salary and Benefits

A competitive salary range for this position depends on experience. In addition to a competitive salary, this role also receives a robust comprehensive benefits package that includes health insurance, dental, vision, LTD, life insurance, vacation, sick leave, paid holidays, 403(b) plan and other benefits.

Equal Opportunity Employer

ReWA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, family or parental status of any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Seattle, WA 98108: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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