Quality Care Coordinator, 988 Chat/Text Job at Centerstone
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Job Description:
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will monitor live interactions and provide audits for electronic crisis interactions. This position will also facilitate staff debriefings where emergency services were dispatched and review all imminent risk cases within 72 hours.
Supports the Centerstone Mission, Vision and Values in delivering care that changes people’s lives. Treats all clients and colleagues with dignity and respect, regardless of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, transgender status, religion, age, disability, military status.
Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures. Regular attendance and punctuality is required.
- Provides quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff.
- Reviews all emergency service interactions within 72 hours and facilitates staff debriefings on high-risk interactions.
- Identifies and implements continuous quality improvement projects in clinical performance.
- Develops and implements an audit process ensuring compliance across various functions.
- Assists in planning staff meetings, staff trainings, and staff development functions based on QA and national trends.
- Participates in development and maintenance of training course content to ensure clinical best practice.
- Assists in orientation, operational and clinical training of new staff.
- Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
- Meets the ethical and clinical standards in compliance with all accreditation.
Education Level
Bachelor’s degree in Behavioral Science, Psychology, Social Work required; Master’s Degree preferred.
Years of Experience
Three years of experience working in a mental health related position required; One year of crisis intervention or suicide prevention preferred.
- Actively participates in ongoing supervision, training and team meetings.
- Assist in administrative tasks as needed.
Time Type:
Full time
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
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