Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic’s newly built Mentor Hospital as a Radiology Assistant and become a part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.

As a Radiology Assistant, you will provide exceptional customer service for patients who are visiting the Radiology department. This role requires someone who can continuously push for a positive Cleveland Clinic experience. A Radiology Assistant is responsible for multitasking in a fast-paced environment. Your primary duties will include:

• Coordinating patient care.

• Assuring x-ray rooms are polished and stocked with proper supplies.

• Welcoming patients and their support members upon arrival at the Radiology area.

The ideal candidate is someone who:

• Is empathetic.

• Has excellent communication skills.

• Can adapt to change.

• Is always energetic.

• Can critically think and problem solve for patients’ best interests.

This is an excellent opportunity for someone who is looking to discover what customer service truly means to Cleveland Clinic. In addition, this team allows flexible scheduling based on personal and departmental needs.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Responsibilities:

• Provides a wide variety of patient services and assistance.
• Greets patient/families upon arrival to the Radiology area.
• Escorts patient to the appropriate x-ray room and assists patient with gowns, assists in moving patient on and off x-ray table.
• Ensures physical comfort and safety of the patient.
• Maintains patient flow to maximize productivity of unit.
• Assures x-ray rooms are clean and equipped with appropriate supplies and equipment for each patient.
• Reviews x-ray requisition and computer exam forms to determine type of x-ray required.
• Utilizes CCF orders systems to place transport orders from radiology to floor and unit.
• Notifies transport of patient that radiology will bring to the department or return to the floor and unit.
• Reports to Supervisor immediately on: backlog of patients or problems encountered with equipment, patients and personnel.
• Performs clerical functions.
• Processes orders in radiology information system that include scheduling and tracking exams and films.
• Processes downtime orders and transport orders in the CCF electronic orders system.
• Assists staff with patient related duties, moving and assisting patient to all areas as needed. Assists patient with activity of daily living.
• Performs routine duties related to patient care such as assisting with bedpans or in the washroom. Assures patients safety and comfort.
• Observes patients for medical status and potential need of nursing care, physician care, oxygen, etc. and quickly obtains proper assistance.
• Performs courier functions as assigned.
• Takes films to appropriate area for film library processing and delivers films to requesting areas.
• Transports specimens to lab for processing.
• Delivers charts as needed.
• Established and maintains friendly and cooperative relations with those contacted in the course of work.
• Other duties as assigned.

Education:

• High school or equivalent.

Certifications:

• None required.

Complexity of Work:

• Excellent customer service skills to interact with patients, families, physicians and staff.
• Ability to understand and follow written instructions.
• Requires good verbal communication skills to interact with patients.

Work Experience:

• Minimum one year related experience in physician office, hospital or clinic setting involving patient care or established excellence in direct customer service.

Physical Requirements:

• Requires standing and walking for extended periods of time; must lift and carry items weighting up to 50 pounds.
• Ability to assist with positioning and transporting patients, i.e., pushing beds, stretchers and wheelchairs.
• Requires the ability to maneuver equipment and motor coordination to operate equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.