Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?!

Our philosophy is simple: Our Care Changes People’s Lives. We treat our patients like family to provide the best dental experience because we know a happy, confident smile leads to a better life. We deliver the highest quality care, making dentistry convenient and affordable for everyone. Join our new Hygiene team for the opportunity to have a fulfilling career giving our patients the happy, confident smile they deserve.

What You'll Do:

• Empower office staff to empathically meet the needs of the patients by providing them exceptional customer service with their claims process.
• Celebrate accomplishments upon review of patient stat reviews and develop action plans when needed
• Provide a helpful working environment to current and new advocates
• Encourage the understanding around the revenue claim cycle, objectives, results, and processes with office staff
• Support continuous development to assist the office staff in pursuing their daily goals
• Make quick, confident decisions and re-evaluate as new information comes in
• Follow company, state, and federal compliance rules and regulations while ensuring compliance across offices
• Address training needs in offices and provide coaching and mentoring continuously
• Problem solving and contributing to team goals by sharing ideas and opinions
• Calibrate and partner with other advocates within the organization to drive results and move claims to closure
• Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
• In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.

You’re provided with comprehensive training:

• Ongoing training opportunities for continuous improvement
• Growth opportunities based on merit/performance

You’re a great match for this role if you have:

• 1+ years dental experience preferred
• Value providing an effortless patient care service experience
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication – both written and verbal
• Adaptable

What We Look For:

Our Core Values help us to distinguish how we go about our business. They ensure that we are all working towards the same goals, with the same standards and expectations for patients, co-workers, and shareholders. Our Core Values are:

• PATIENT FIRST – Our actions are constantly focused on providing excellent patient service in a warm and welcoming environment. We treat each patient with respect, as if they were a member of our own family.

• COMPASSIONATE – We treat every patient and team member with care and compassion.

• TRUSTWORTHY – We build trust through transparency in our treatment planning and financing options.

• RESPECTFUL – We behave with the highest level of honesty, ethics, and integrity at all times. We will always support people for doing what is right and will speak up if we see or hear something that doesn’t seem right. Every individual has an obligation to uphold our mission and core values. This requires accountability for individual actions and a commitment to giving our very best effort with every patient, every day.

• SYNERGETIC – We can accomplish more together than as individuals. Success requires us to work together and treat each other with respect. This in turn requires us to communicate often, openly, and constructively, and to be open to a point of view different from our own.

This position is in-office, based out of our corporate location in Carrollton.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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