Real Estate Servicing Specialist I Job at Alaska USA Federal Credit Union
Reports to: Mortgage Servicing Administration Officer
Functions Supervised: None
Primary Functions: Provide customer service to real estate loan borrowers by responding to various requests and providing accurate information in a timely manner.
Duties and Responsibilities:
Responds courteously, timely and accurately to borrower's inquiries or complaints related to real estate loans. Assists and/or resolves those complaints.- Prepares real estate loan maintenance requests for Symitar in CRM.
- Performs real estate loan loss mitigation and foreclosure activities.
- Process real estate CRM requests to timely conclusion.
- Provides backup to MSA switchboard and reception relief as required.
- Provides a variety of support to MSA to include researching and copying required documents for responses to requests for subpoenas or other inquiries.
- Assist with tracking paid in full RE loans and preparing reconveyances on paid off real estate loans.
- Prepares RE files for subordination requests.
- Processes incoming checks and wires for payments and payoffs of RELC loans.
- Performs other duties as assigned.
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Real Estate Servicing Specialist I requires a minimum of one-year experience in the real estate loan servicing field. Real estate lending or other financial services field may be substituted. Real Estate Servicing Specialist II requires a minimum of two years’ experience in the real estate lending field with one year associated with the real estate loan servicing or production field. Real Estate Servicing Specialist III requires a minimum of three years’ experience in the real estate lending field with two years associated with the real estate loan servicing or production field. Must demonstrate the ability to handle conflict resolution with borrowers and have strong letter writing abilities. Must have good communication skills with working knowledge of mortgage documents, terminology and investor/insurer requirements. Ability to handle all member/borrower inquiries while complying with various investor requirements. Direct member/borrower contact is required. Proficient typing, data input and calculator skills.
Tenure: Real Estate Servicing Specialist II, Category 14, requires a minimum 1-year tenure in the Real Estate Servicing Specialist I position with performance that meets or exceeds expectations. Real Estate Servicing Specialist III, Category 13, requires a minimum 1-year tenure in the Real Estate Servicing Specialist II position with performance that meets or exceeds expectations. Directly related work experience may be substituted for tenure.
Compensation:
- Real Estate Servicing Specialist I (Category 15): $38,412 - $55,312 annually
- Real Estate Servicing Specialist II (Category 14): $41,484 - $60,567 annually
- Real Estate Servicing Specialist III (Category 13): $44,803 - $66,309 annually
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Alaska USA’s comprehensive Benefits Programs.
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