• Initiate outgoing calls (100+ calls a day) to obtain and track medical records.
• Greets all visitors and examinees and directs them appropriately.
• Answers multiple phone lines in a professional and courteous manner. Screens each call by obtaining the callers’ name and nature of the call, then routes the call appropriately.
• Process incoming confirmation letters.
• Delivers incoming faxes, mail and/or packages to the appropriate person upon receipt and processes outgoing mail daily.
• Maintains office inventory and places supply orders when needed.
• Performs clerical duties such as typing, filing, and emailing, as required.
• Oversees the cleanliness of the lobby and reports any issues or repairs needed to management.
• Promotes effective and efficient utilization of clinical resources and supplies.
• Protects examinee rights by maintaining confidentiality of personal and financial information at all times.
• Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must be a qualified typist with a minimum of 40 W.P.M
• Must be able to maintain a quality assurance accuracy of 90%.
• Ability to follow instructions and respond to managements’ directions accurately
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.