Receptionist

Juneau, AK

Employment Type: Seasonal
Clearance Requirements: Background Check
FLSA Status: Non-Exempt (Hourly)
Salary Range:
Eligible for Remote Work: No

We are now accepting applications for the 2023 Season.

SUMMARY

Performs a variety of receptionist and administrative support services on behalf of the Tramway operation.

JOB DUTIES

• The first point of contact with the general public.
• Answers and routes all incoming telephone calls through a multi-line phone system.
• Takes messages and follows up on telephone communications.
• Greets and directs walk-in visitors to the appropriate party.
• Provides information on the Tramway’s products, position requirements, and related general information.
• On a daily basis, opens, processes, and distributes the mail; prepares outgoing mail for pickup; and delivers mail in-between scheduled pickups and deliveries.
• Assists the Office Manager with reviewing and organizing invoices and other documents for subsequent processing and data input.
• Performs filing and record keeping in accordance with established procedures.
• Assists in keeping the office environment neat, orderly, and supplied at all times.
• Performs data input and typing tasks; organizes, copies, collates and assembles documents and reports; assists with the completion of special projects, such as brochure mail-outs.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Ability to meet time and attendance requirements.
• Ability to work all scheduled shifts including holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Ability to physically climb out of the tramway cabin under the direction of the Tram Operations & Maintenance Manager and staff.
• Excellent oral and written communication and customer service skills.
• Ability to learn, understand and follow verbal and manual instructions, and meet deadlines.
• Skill in operating personal computer utilizing a variety of computer software.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability to work as a team member and under pressure.
• Ability to maintain confidentiality and handle confidential information, materials and issues with discretion, tact, good judgment, timeliness and accuracy.
• Demonstrated initiate to complete assignments in accordance with staff deadlines and instructions.
• Knowledge or willingness to learn the company organization and chain of command, personnel policy and procedures.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Proven excellent oral (including telephone) and written communication skills.
• Proven excellent interpersonal customer service skills.

MINIMUM QUALIFICATIONS (education, experience, skills)

• High school diploma or General Equivalency Diploma (GED).
• One (1) year of general office experience, including computer data entry and telephone communication experience.
• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education, experience, skills)

• Prior Tram Operations experience.

WORKING CONDITIONS

Standard office environment as part of an aerial tramway and lift operation at a 1800 ft. elevation; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Constant public interaction and communication in a noisy environment and must be able to climb stairs at a minimum of four (4) times a day. The Tram is a non-smoking facility with designated outside smoking areas.