At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.
If you are unsure whether you meet all of the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.
Job Summary: The Receptionist Extra Functions is part of the Mobile Operations Core Team that travels to sites in Washington County and Yamhill County to provide care. This position performs all duties related to check in and check out of patients, set up of computer data, preparation of patient charts and assistance with patient flow. The Receptionist collects payments, gives change and balances collections at the end of the day.

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Essential Duties and Responsibilities:

• Assist with the setup of operations: unload vehicles, setup tents, prepare printed materials and equipment, prepare cash register drawer, and prepare sign-in sheets.
• Register and check in patients on the schedule.
• Update information on all registered patients.
• Provide patient assistance with the registration process and provide appropriate information to patients as needed.
• Procure proper documentation of patient financial status to allow Center to identify appropriate billing sources.
• Refer potentially eligible patients to the Medicaid Eligibility worker.
• Assist other patients as may be appropriate.
• Set up charts for provider and create charts for new patients.
• Coordinate patient flow with medical staff.
• Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc.
• Answer phone and route calls to appropriate staff, being courteous, timely, and helpful at all times.
• Provide patient information and customer service related to charges, discounts, payments and billing.
• Reconcile encounter payments with cash.
• Prepare money for deposit.
• Review pended work queues and enter pended encounters. Troubleshoot issues that create pended encounters.
• Assist patients with collections issues or direct to the appropriate person.
• Assist other registration staff as time permits.
• Maintain registration area and ensure it is clean, tidy and orderly.
• Assist with the teardown and clean-up of operations: close tents, tables, chairs and load vehicles, collect printed materials and equipment, and ensure all records are secure at the end of the day
• Attend team meetings: contribute to meeting agenda, participate in all staff meetings.
• Perform other duties as assigned.

HIPAA Requirements:
The Receptionist Extra Functions will have access to protected health information (PHI) in the course of carrying out their duties and must handle PHI in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Receptionist will use this information to do patient scheduling and registration, check and update insurance coverage and demographic information. The Receptionist will also help patients with limited questions about their accounts and will perform end of day reporting that includes payment information. Applying the minimum necessary rules of HIPAA, the designated record sets to which this employee will have access include: the full medical record, the scheduling and demographics functions of the practice management system and account information, user batch reports and payment posting reports, and the problem list/immunization record (to provide copies to patients upon their request).

Knowledge, Skills and Abilities Required:

• Bilingual/bicultural proficiency (proficiency in Spanish and English both spoken and written).

• Proven sensitivity to inter-cultural issues.

• Ability to make independent decisions based on Center protocols.
• High level of accuracy with numbers and data, which will become patient records.
• Ability to ravel to all primary VGMHC sites in Washington and Yamhill Counties.
• Valid driver’s license, reliable transportation, safe driving record and insurance coverage required.

Education and Experience Required:

• High school diploma or equivalent.
• One or more years’ experience in reception work, work with the public, or work in a social service or health care setting.
• Previous computer experience desirable.

Behavioral Competencies:
Accountability

• Role model VG’s mission, vision, and shared values

Customer-Focus

• Listen to the voice of the customer and strive to delight them by exceeding their expectations

Teamwork

• If someone needs help, help them

Initiative

• Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality

• Maintain strict confidentiality and respect the privacy of others

Ethical

• Demonstrate integrity, honesty, and stewardship in all encounters at work

Respect

• Demonstrate consideration and appreciation for co-workers and patients

Communication

• Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Requirements:

• Sitting – up to 65%
• Standing – 10%
• Walking – 10%
• Bend, Reach, Stoop – 15%

• Lifting/Carrying: 5%
• Physically demanding tasks: Must be able to occasionally lift/carry up to 30 lbs. – supplies and equipment.

Equipment used:
Office equipment

• Computer: data entry and word processing
• Telephone, fax, copier, scanner, printer

Immunization:
Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy.

Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination.

Education
Required

• High School or better in General Education

Preferred

• GED or better in General Education

Licenses & Certifications
Required

• Driver's License

Skills
Required

• Bilingual - Spanish
• Data Entry

Location: Cornelius,Oregon,97113,United States, Cornelius, OR 97113

Job Type: Full-time

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