Pioneer Physicians Network is looking for a full time Referral Coordinator for our Centralized Referral Department. Previous Medical Assistant and/or Referral Coordinator experience is preferred. Monday through Friday position.

General duties include, but are not limited to, the following abilities:

• Assist patients in completing necessary forms, etc., to obtain hospitalization or pre-certification from various insurance carriers if needed.
• Complete the appropriate referral form for the respective insurance.
• Follow-up with insurance carriers ensuring that coverage is approved.
• Complete and forward forms to the physicians for approval, if needed; to assist the patients in securing necessary benefits, etc., with respect to patients’ medical condition.
• Answer questions from patients, families regarding referrals, benefits, etc., and serve as the clinic contact to resolve patient questions and concerns.
• Resolve patient issues as they arise related to benefit levels, coverage dates, etc.
• Act as the resource to physicians, staff and others regarding referrals.
• Track and analyze data and make recommendations for change.
• Maintain strict confidentiality.
• Provide in-service education to physicians, staff, etc., related to updates and changes in the referrals process.
• Perform other related work as necessary to ensure smooth and efficient patient flow and patient satisfaction.

Physical Demands

• Requires sitting for extended periods of time.
• Some bending stretching, lifting and stooping may be required.
• Requires manual dexterity sufficient enough to operate office equipment including but not limited to telephone, keyboard, copier and fax machine.
• Requires normal range of hearing and vision.
• Requires the ability to communicate with patients, office personnel and the community.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• referral coordinator: 1 year (Preferred)

License/Certification:

• Medical Assistant (Preferred)

Work Location: In person

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