Referral Coordinator - Tennova Medical Group/Cleveland, Full-Time Job at Tennova Medical Group
POSITION PURPOSE
The Medical Office Assistant/Secretary greets, instructs, directs and schedules existing and all new patient appointments appropriately upon entry into the clinical. The employee is responsible for answering all incoming calls, general clerical duties in registration, insurance, collecting co-pays, deductibles, self-pay, co insurances, eligibility, and maintaining daily cash sheets/drawer at the beginning of clinic, and daily ending of clinic. Receptionist also answers billing questions, and communicates with billing department to put patients at ease when upset over charges incurred. Front desk position also has to maintain a weekly percentage of copays and collections.
POSITION QUALIFICATIONS
Education:
Must possess a high school diploma or equivalent.
Diploma or transcripts required upon hire.Experience/Skills:
One-year experience in a hospital or medical office setting is preferred.
Computer and office systems proficiency required. Excellent customer service skills required.
Licenses/Certificates:
None required.
General Responsibilities:
Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients at Tennova Healthcare and their families.
Must follow and enforce accepted safety practices for patients and hospital.
Participate in Performance improvement activities.
Follow directions and perform work according to job description with little or no supervision.
Maintain a cost conscious attitude to time usage and supplies.
Maintain a positive attitude and demonstrate professionalism and integrity in daily activities
Education
Required- High School or better
Licenses & Certifications
Preferred- C-NHA-CCMA
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
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