Regional Manager I, Miami Job at Gopuff
About BevMo! & Gopuff
We’re the number one specialty beverage retailer on the West Coast. You will find 160+ BevMo! stores located in California, Washington and Arizona. Gopuff is the fastest growing solution in the instant needs category, meeting the needs of our customers through grocery essentials, pet and baby products, non and alcoholic beverages, and much more. Operating in over 650 US cities and internationally with 300 fulfillment centers and nearly 200 retail locations, we meet the customer where they are by providing an outstanding customer experience through 30-minute delivery, buy online, and pick up in-store, ship to home or in-person experience in our retail stores. Gopuff retail operates under the BevMo!, Liquor Barn, and Gopuff brands and is rapidly expanding our retail footprint, including innovative OMNI concepts.
Summary:
The Regional Manager provides leadership to District and Area Managers and is responsible for achieving revenue, order volume, controllable expenses and delivering the people and customer experience in their region. Ensures store operations directives are being properly executed, that stores are adequately staffed, develops talent and builds a pipeline of future leaders. The position analyzes business trends and takes a data-based approach to identify opportunities within the region. The Regional Manager works with the Regional Director to build and execute market strategies that improve performance. Provides balanced and validated feedback on chain wide opportunities in the stores and partners to develop solutions. May be part of working team/task force on company wide initiatives involving the field. The position models the Company values in all interactions and decision-making. The Regional Manager demonstrates an understanding of long-term strategies and objectives and effectively communicates the action plan and milestones to direct reports.
Key Roles and Responsibilities
- Model company values in all action, communication and decision-making
- Lead by influencing and empowering District and Area Managers to execute job responsibilities
- Establish clear expectations and accountability
- Take an active role in direct reports development by assessing performance and providing timely coaching and feedback. Work with direct reports on goal setting, development plans, and regularly follow-up on progress
- Build region specific talent plans that prepare people for future roles
- Support change management within the region as the retail organization continues to evolve
Operations
- Ensure Districts and Areas are executing operational and merchandising
- Champion the implementation of new operations programs
- Analyze controllable expenses, labor budgets and identify opportunities to increase contributions
- Ensure the region achieve staffing goals to meet the needs of the business and work with HR Business Partners to formulate strategic staffing plans
- Ensure all merchandising direction, customer campaigns, and sales promotions are executed
- Analyze business trends and partner with the Regional Director to build and implement plans to
- improve the financial performance
Key Performance Indicators (KPIs)
- Achieve employee retention and engagement levels at or above industry average
- Achieve Company goals in the following areas:
- Overall Customer Satisfaction (OSAT) & Customer Unhappiness ➢ Financial Performance
- Shrink
- P90 Delivery Time
- Mispack Rate
- Controllable expenses
Compliance
- Ensure the region operates in accordance with company policies, as well as in compliance with federal, state, and local regulations, including ABC, Food Handling and Weights and Measures, and OSHA regulations
Customer Experience
- Foster a culture within the region that focuses on improving the customer experience
- Ensure direct reports consistently drive the customer experience in their markets by championing sales and customer service programs
- Provide feedback and recommendations to Service Center business partners on ways to improve the customer experience
Skills Required:
- Business Acumen: Make sound business decisions based on a strong understanding of the company’s business model, strategic goals and relevant policies, as well as best practices and current technologies in their own discipline or functional area
- Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
- Leadership Maturity: Serve as a role model for performance and organizational behavior by demonstrating humility, confidence, and courage
- Leadership Communication: Generate a shared commitment to the organization, building morale and encouraging ownership of mission, goals, and values
- Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships
- Deliberative Decision Making: Gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action Decisiveness: o take calculated risks by making decisions and taking action, even in the absence of all information
- Leading Change: Effectively create a vision for change and engage others to implement the change process
- Project Management: Effectively leads and manages projects
Education & Experience:
- 7+ years of experience in retail multi-unit management
- Bachelor’s degree or equivalent work experience
Pay Range:
- With consideration to geographic cost of labor, the anticipated hiring amount for this market is $135,000-$160,000
Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.*
We also offer*:
- Gopuff employee discount
- Career growth opportunities
- Internal rewards programs
- Annual performance appraisal and bonus
- Equity program
- Not applicable for contractors or temporary employees.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
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