Employment Type:

Shift:

Description:

Hourly pay range: $29.8395 - $44.6928

POSITION PURPOSE

Responsible for the assessment, training, and continuing education of colleagues within assigned Health Ministries (HM) as it relates to Patient Access operational management duties. Ensures all Patient Access colleagues exhibit general competencies in the use of the Health Information System (HIS) and all other associated Revenue Cycle computer applications as well as organizational and governmental regulatory rules and processes. Provides new hire orientation followed by post-training monitoring to all Patient Access new hire colleagues including new hire colleagues from decentralized departments performing Patient Access related job duties.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Responsible for training new and current employees from centralized and ancillary departments who perform Patient Access job functions in legacy Health Information Systems (HIS), Epic, and other Revenue Cycle software applications.

Provides scheduled in-person classroom and virtual training which includes preparing training schedules, informing target audience of all pertinent details, setting up the training environment, tracking attendance, and following up on colleague assessments and handling of other logistics.

Develops and maintains the orientation and training program for new hire colleagues and off-site registration personnel to include Patient Access computer work systems, Revenue Cycle foundational courses, policies and procedures, tenets of compliance and colleague testing.

Works with system implementation teams to develop, test, and train end users and QA various applications and functionality. Supports Epic TogetherCare Super User and end user training.

Develops, as needed, and maintains current content for colleague training materials, including training SharePoint/TEAMs sites, updates workflows, policies and procedures, and competency tests as approved by the Regional Manager Patient Access Training.

Conducts formal monthly training programs for revenue cycle and formal training as needed for all departments performing Patient Access management functions in accordance with department and HIS policies and procedures.

Provides updates of regulatory, insurance and billing information to all revenue cycle colleagues.

Knows and adheres to all laws and regulations pertaining to patient health, safety, privacy, and medical information.

Understands the intricacies of legacy HIS systems and Epic Patient Access applications for investigative research and for troubleshooting registration errors and resolving claim denials.

Works with managers to provide feedback and training to staff on errors and other issues that affect reimbursement and/or organizational integrity.

Conducts mandatory remedial education for colleagues who create “high risk” errors.

Demonstrates the professional ability to deal positively and effectively with adversarial situations.

Works collaboratively with PFS, Revenue Integrity, Compliance, and TogetherCare to continuously identify colleague needs for training and to further develop colleague skills.

Acts as a role model around professional maturity and performance standards.

Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.

Participates in Continuing Education seminars as related to Patient Access.

Performs other duties consistent with the purpose of job as directed.

Must possess the ability to comply with Trinity Health policies and procedures. Must be comfortable operating in a collaborative, shared leadership environment.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred or an equivalent combination of education and experience.

Credentialed in Epic Cadence, Prelude, and Referral applications strongly preferred.

Must successfully complete the Trinity Health TogetherCare Credentialed Trainer Program for Epic Cadence, Prelude, and Referral Applications within one year of hire.

Licensure: CHAA and CRCS-I certifications preferred

Knowledge and experience of Revenue Cycle functional training for all key Patient Access (PAS) functions and processes including Scheduling, Registration, Benefit Advocacy, Pre-Registration, Notification Verification and Authorization (NoVA), Point of Service Cash Collection, Medicare Compliance, and Customer Service, across numerous state and local environments and payer requirements.

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Three (3) years’ experience in delivering workforce educational training programs, and development of course curriculum. Some knowledge of and experience with specialized methodology in the development of training support tools

Must possess teaching skills that enhances user learning and involvement. Ability to convey complicated information to end-users in a concise, user-friendly manner that ensures user competency and process compliance, while energizing users’ discussion and input.

Ability to communicate effectively, both verbally and in written communications, with others internal and external to the organization. Ability to create and edit educational training documentation utilizing accurate grammatical construction, proofreading, and spelling skills.

Possesses in depth knowledge of Federal and State governmental regulations and Compliance standards pertaining to the healthcare industry. Ability to read, analyze, and interpret Medicare Compliance Regulations.

Working knowledge of third-party payer regulations, requirements, and laws governing admissions/registration procedures. Proficient in medical terminology.

Ability to calculate figures and amounts such as discounts, co-insurance, co-pays, and deductibles.

Ability to plan, organize and accomplish assignments in an efficient and effective manner and with a high degree of professionalism. Demonstrated ability to multi-task and adapt to changing deadlines, competing priorities and unexpected assignments.

Proficiency with Microsoft Office including Outlook, Word, Excel, and Power Point.

Ability to utilize discretion and sound judgment in handling confidential information and materials. Demonstrated ability to work independently and with minimal supervision. Ability to resolve problems and complete assignments accurately and promptly.

Ability to work as a customer focused team member and provide work leadership and guidance to others.

Participates in mandatory training to promote continued professional and emotional development for oneself.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards.

Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Manual dexterity is needed to operate a keyboard.

Hearing is needed for extensive telephone and in person communication.

Must be able to set and organize own work priorities and adapt to them as they change frequently. Ability to concentrate, meet deadlines, work on several projects simultaneously and adapt to interruptions.

Must be able to stand, walk, squat and lift training room equipment when necessary. When training, standing may be required for several hours at a time.

Ability to work with clients with a variety of learning abilities.

Occasional lifting (up to 30lbs), bending, standing, and walking.

Must be able to travel to the various sites within ministry and across Trinity sites for coverage/education (10%+)

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.