Regional Training Manager Job at Quest Diagnostics
Overview:
The regional training manager will drive the design, development and implementation of a region-wide functional training program and may supervise and coordinate the activities of site/territory trainers. Collectively the regional training team will assess the current training program against needs to ensure new and existing employees maintain the functional knowledge and competencies required. Responsibilities:
EDUCATION
Bachelor’s Degree(Required)
LICENSECERTIFICATIONS
2023-32423
Regional Training Manager - Tucker,GA - Monday-Friday
The regional training manager will drive the design, development and implementation of a region-wide functional training program and may supervise and coordinate the activities of site/territory trainers. Collectively the regional training team will assess the current training program against needs to ensure new and existing employees maintain the functional knowledge and competencies required.
- Functional training
- Leads regional functional efforts in planning, organizing, and conducting company training programs
- Conducts needs analysis to identify current and future state training needs
- Facilitates core training curriculum with a focus on improving overall employee engagement
- Maintains training documentation that is in compliance with regulatory agency requirements
- Provides input by identifying training needs and proactively looks for training opportunities using data analysis
- Evaluates the success and impact of the learning experiences and makes appropriate improvements or recommendations
- Verifies adherence to SOPs, compliance, and safety, or to enhance performance
- May create and deliver train-the-trainer sessions
- Partners with Quest Management System (QMS) leaders and Subject Matter Experts (SME’s) to keep training materials current
- New hire training & onboarding
- Oversees functional training related to effective on-boarding of new employees to ensure smooth transition and favorable assimilation
- Delivers training material for new employees using a variety of methods such as classroom training, demonstrations, on the job training, meetings and workshops.
- Coaches and trains new employees to meet goals, learn new procedures, gain functional/technical skills and provide outstanding customer experience with quality and efficiency.
- Provides appropriate feedback to the Supervisor of new employees, based on the observation/results of the training conducted
- Conducts follow-up training to determine transfer of learning and effectiveness of the training, when necessary
- Participates in staff competency assessments and corrective action plans
- Other
- Models and demonstrates adherence to Everyday Excellence Guiding principles
- Demonstrates strong collaboration skills with the ability to interact well with others; invites input from others
- Prioritizes time effectively and efficiently and understands holistic training impact on service/production
- Creates a climate where new employees want to do their best
- Empowers new employees by bringing out the value of the work they do through effective training
- Enables continuous process improvement and adopts QMS principles
- Engages frontline staff to bring forward creative ideas and possesses good judgment about which ideas to implement
QUALIFICATIONS
Required Work Experience:
3-5 years of relevant training design and facilitation experience or applicable functional specific work experience
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Travel up to 30%
- Presenting to large audiences
- Visual acuity and attention to detail
- May require color-blind test (functional specific)
- May require extended periods of sitting or standing
- Ability to manage stress
- Capable of handling multiple priorities in a high volume setting
Knowledge:
Knowledge of Microsoft Office, Word, Excel, and PowerPoint
Skills:
- Must be able to present material to be understood by a diverse group of individuals
- Ability to work independently
- Ensure the confidentiality of patients, employees, and laboratory documents
- May on occasion be required to attend meetings or training sessions outside standard work schedule
- Strong leadership, project and time management skills
- Excellent written and verbal skills
- Customer Focus
- Interpersonal Savvy
- Time Management
- Motivating others
- Approachability
- Presentation skills
- Functional/technical skills
EDUCATION
Bachelor’s Degree(Required)
LICENSECERTIFICATIONS
2023-32423
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